Gretchen's Hallmark — Local services in Asheville

👉🏼 After reading previous reviews about this store, I was nervous about what my experience would be like, but I have no complaints! The staff were kind, courteous and respectful. They were really busy during Christmas and the lines were long but every person at a register was clearly doing the best they could and they had great attitudes. If I could change one thing about the store it would be that it be in a stand-alone building, not in a mall. // 👉🏼 Regarding rude employees, I have been to this store multiple times and have yet to experience rudeness from any of the staff. In my experience with difficult staff, there is usually a reason for an outward negativity (you never know what their life outside of work is like or what they are dealing with ... a marriage falling apart, death of a child, might be losing their home, abuse, etc) ... IF I encounter grumpy staff I go the extra mile in trying to return kindness and find a way to make them smile, or even say "I really appreciate your help today." I have seen the sourest people become soft with a kind word and a smile. I know this Hallmark is in a time of transition and I am sure it can feel overwhelming and stressful to the employees as they get their footing. But as for me, I have yet to witness anything remotely negative from the people who work...

I have been going to this store for years now and have bought tons of Hallmark ornaments. Recently the store was bought out by another group. I ordered online three power cords for ornaments and went to pick them up today. Ordered on Saturday with more than enough time to process. I got to the store and their payment processing system is down, they were only taking cash and even though I had the confirmation e-mail of the order because they couldn’t push buttons they wouldn’t release the three cords to me. So, I ordered them on rushed shipping at greater cost to me for arrival on Wednesday. I had already spent a half hour driving over to pick these up. In future, the ownership of this store needs to think about ill treatment of long-term customers. I would dare say I have bought thousands of dollars over the past few years at this store but after this, I’m looking for...

So today’s experience at hallmark was the worst ; and I love this hallmark I have always gone to this one because everyone is nice. But today there were 2 ladies that were rude I simply asked for a price check and I guess they assumed that I was ready to check out and I told them I was still looking one of the ladies looked mad and I could hear them talking “secretly” about myself not being ready to check out. So when I went to check out the lady asked me “are you going to buy or just ask for a price check” I said checkout but thought rude to myself so then as she was ringing up the items one rang up wrong and she fixed it and then it happened again and I kinda gasped and she was like “dang chill I’m going to fix it sheesh” I don’t think customers should be talked like that I just thought the whole experience was awful! Thanks for making my experience at hallmark so...