Williams-Sonoma — Local services in Asheville

It has taken five phone calls to get a return processed. Someone purchased items from Williams-Sonoma as a gift for me, and sent them to my parents address. I didn't need the items, and there was no store near my parents, so on 7/11/18 I called to WS Customer Service inquire about returning, was told to process the return by phone instead of on-line (I DON'T recommend doing this -- it's been disaster ever since). I was sent a link for the return slips, and while I was on the phone I noticed they didn't work. I told the customer service rep, and she said someone would have to call me the next day. Really? I'm one the phone right now, telling you they don't work. Well, no one called me back.

So I emailed customer service a couple days later. No response. Now, I was due to return to my home. So I had to take the unwanted gifts with me. I have a store in my hometown, so I tried to return the items to the Asheville store, but was told I was unable to do that since I was sent the return slips to mail the items back via UPS (the aforementioned ones that didn't work). The manager did, however, tell me if I called WS Customer Service and had further problems to let her know. So I called WS Customer Service again. They cleared the return slips, and I could now return the items to the store.

But it's not over. I was due to be mailed two gift cards. Only one arrived. So again I called WS Customer Service, and was told to wait another five days. Really? They were both processed on the same day! Obviously, something happened to one of them.

So I waited, the gift card didn't show up, I called. They issued another gift card to replace the one I never got. I asked to speak to a manager as I don't think it fair to leave a bad review until I've tried to talk to a manager. I was told I was being transferred, and then was disconnected.

These gifts were given to me for my wedding. I didn't have a registry with WS. Thankfully! I can't imagine having to deal with them for any more gifts.

The store in Asheville was helpful in me using the one gift card I did get, but despite that, my experience with WS has been so poor I would not recommend any bride...

I have had the WORST customer service from Williams-Sonoma, a company I have previously done business with and been very happy. I ordered glasses to be delivered. They arrived with half the glasses; other half did not ship. I spent two hours on the phone with the customer service folks explaining what part of the order was wrong, getting the correct order put in and ensuring that the order went to the right place. 30 minutes later, i received an email indicating that the glasses wouldn't arrive for 3 weeks, and therefore i needed to have them sent to a different address as i will no longer be at this address in three weeks. Today the glasses arrived to the address three weeks early, and i am at the other address. Now i have to call a neighbor to get the big box, drive the box myself to the other address next summer, all while spending hours on the phone with W-S who are very nice on the phone but can't fix their internal problems with communication/shipping. I asked for credit for the glasses for all my trouble and was offered $10!. Won't patronize this previously wonderful...

Seriously this place deserves a 5 Star for sure! I'm giving it 4 stars only because I cannot afford to shop here, and it's just not fair! But you talk about product that you want from the minute you walk in the door? Geez....so many good quality items! Expensive? Yes by all means. Even the Christmas cookie tins were beyond my pocket which was crazy! Even the Sale items were expensive for God Sakes! LOL....but every time I'm around, I go here to oogle at all the items I cannot afford, but Love! I make a good living....seriously but this is still expensive! So if you get any for Christmas......it's a big deal people! Cherish...