Bank of America (with Drive-thru ATM) — Local services in Atlanta

I had a great experience today with Trecorve Tre Jackson at this location today. He kindly asked me to wait while he closed out from the previous customer, then politely called me to the window. He introduced himself as Tre and asked how he could assist me. I shared that I was there to make a deposit and he confirmed that he’d be happy to assist me. I immediately noticed then that his arm was in a sling and he was working with only one hand. The good thing was that he didn’t let that hold him back at all. Tre was knowledgeable and informed me if every step.

While I do not frequent this location, I was impressed with his customer service, his ability to connect with me immediately to assess and meet my needs and to keep me engaged so the time at the counter didn’t feel unnecessarily long, although the transaction time was more than I expected.

He did require assistance from the AVP, Tammica Downie. She was pleasant as well.

Thanks to Tre and Tammica for stellar service today. While this isn’t my regular bank, I will keep this location in mind, with the hopes that Tre will be there to assist me again. I hope he is able to remain with the Bank, learning and growing along the way. He’s what every customer wants in a...

This branch is THE WORSE BOA branch I have ever dealt with! I guess bc of their location they’re subjected to an extreme amount of scamming so if you’re not a senior citizen they treat you as if you’re a scamming criminal. I attempted to cash a check from my 401K company DRAWN OUT FROM Bank of America and they refused to cash it. They then proceeded to fake as if they were verifying the check until I called the company from inside the bank and confirmed that the check had no stop or hold on it and that the bank in fact did not attempt a verification. I felt completely discriminated against and I plan to file a complaint with the BBB. I do not bank with BOA bc they are known for using racist, criminal tactics against their customers. I’m just posting this review so that other young minority customers are aware and cognizant of the discriminatory way this branch conducts business...

I had an excellent experience at this bank today! I usually have very low expectations in terms of customer service at any bank these days. But Peaches and Michael went out of their way to make my day. I had an appointment that I had to cancel because I didn't have the info I needed yet to sit down with an associate. I ended up coming in 20 mins before closing, and the associates were busy, so Michael went to get someone from the back to make sure I was able to do what I needed to do before the banks closed at 4PM. Peaches came right out to take care of me, and she did everything I needed in less than 10 minutes. Everyone was super friendly and expeditious, it was great! I will definitely be using this branch as my go-to...