Celeste Nails & Spa — Local services in Atlanta

I had an appointment with Tom today at 2 PM. While I was on my way, he texted asking if I could come at 3 PM instead. Since I live 40 minutes away, I told him no, but mentioned I could start with my feet first to help him save a little time. He never responded.

When I arrived at the salon, he didn’t greet me or even look my way, but I assumed he was just busy finishing up his previous client. I waited about 15 minutes before a lady came to do my toes. Once she finished, she told me Tom would be with me shortly — by this point, it was already 3:15 PM.

I continued to wait, still with no communication from Tom. Around 3:40 PM, another lady started putting tips on my nails, and she mentioned he’d be done “in two minutes.” I waited patiently, but by 4 PM, still nothing. No updates, no apology, nothing.

I had arranged for a babysitter and I’m leaving town tomorrow, so at that point, I couldn’t wait any longer. I asked the lady to remove the tips so I could leave. I was beyond frustrated and honestly wanted to cry — I’m not someone who usually complains, but I felt completely disrespected and taken advantage of.

The lady asked if I wanted someone else to do my nails, but I declined. I had been waiting two hours, and if I wanted “just anyone,” I wouldn’t have booked with Tom. I had a detailed design in mind for my trip — it’s my husband’s birthday, and I wanted my nails to look great — so this was really disappointing.

She offered to reschedule me for 20% off, but that’s the same promotion the salon already has, so it didn’t feel like a genuine apology. I work in the beauty industry, and I understand things happen — but if you know you’re running that far behind, it’s inconsiderate to keep overbooking clients. I could’ve easily gone somewhere else if I had been told the truth.

Now I’m left with no time to get my nails done before my trip, and they didn’t even offer a discount on my toes, which would’ve been the bare minimum. If this were my client, I would’ve done the service for free because making someone wait two hours without a word of communication is completely unprofessional.

I’m extremely disappointed and will not...

The nail salon entrance is on North Highland, however the parking garage entrance is off of Blue Ridge Ave NE. I recommend parking in the garage since the business currently validates parking. The salon is open 7 days and accepts walk in customers. When I arrived on a Tuesday afternoon there was only one customer waiting for her polish to drive, I was greeted right away by the employees and walked to a chair. The shop and chairs were clean and tastefully decorated with lots of natural light. I received the Celestial Pedicure $60 and Enchanting Manicure $20. The Celestial Pedicure is a volcanospa 5 step single use spa in a box: crystal detox, sugar exfoliation, mud mask, paraffin wax, and lotion. I also received a travel size collagen lotion to maintain the pedicure, my feet stayed soft and pedicure still looks great a month later. The manicure was so-so and I should have passed since I’m a nail biter, I think the tech forgot to apply clear polish.

The nail tech did an amazing job, my feet looked great! I was really looking forward to a relaxing spa day, however the tech talked a lot, some of the conversation was not relaxing topics. I didn’t say anything because the topics were issues I’m concerned with but I believe there is a time and place. I will try the spa again because the service was good, and it’s clean, and the tech did a great job but I will insist on a quiet experience if the tech engages in...

If I could give them a ZERO I would!!!! It’s not letting me upload my picture or video but I came in to get 2 nail repairs today 6/2 @ 1:10pm. The older lady asked can she help me when I came in and asked me what I wanted to get done I told her 2 nail repairs she said ummm we are busy. I said no one is in here but 1 person (who was preparing to leave) and another lady who was getting a pedicure and her nails done at the same time how are you busy. She said yea we just can’t do so I asked again why not she said no one do nails here. (I can’t make this up!!!!) I said so it’s a nail shop and no one do nails she said no I said but she’s getting her feet done and her nails and no one can do 2 repairs she walked off to the counter and began helping the lady who was leaving. I don’t know if it was because I was black or they just didn't think their time was worth 2nail repairs but it was rude and ridiculous. I really wish it would allow me to upload this photo and video 5 nail stations 4 chairs per station and only 1 Caucasian female is sitting down. That’s NINETEEN chairs that’s available and I was turned away and told no one do nails here smh RACIST is still very much alive!!!!! Taken my video and photos to tik tok to show how racist this place is and I also work in this area literally 4mins away and it just sickens me that...