Hotel Clermont Atlanta, by Oliver — Hotel in Atlanta

Decided to book myself a birthday stay at Hotel Clermont, even though I am an Atlanta local. Best decision ever! The hotel itself is absolutely gorgeous. It feels like it reeks of history. My cousin and I were discussing how to describe it and we came up with “Deco Mid-century Kitsch.” Every part of the hotel was so adorable! We all giggled over the mirror surprise in the lobby restroom. We filled up my phone with selfies all over the place.

The service is absolutely unbeatable. Loved the complimentary beverage at check-in. Every single person we came into contact with was friendly and helpful. The evening valet we met, Cory, was a rock star! When he came to check in my car, he asked why I was staying, and when I told him it was my birthday, every other time we saw him during the evening he would break out into a line of “happy birthday to you.” Really made me feel special! When Cory took the car, he explained exactly how the text ticket worked, which was great, because I have never encountered that one before. The system worked out really, really well. Bijan, the morning valet, who brought my car back as we checked out was equally delightful. He lifted my luggage into the car for me and asked how I liked my stay. We even had a couple of minutes for a chat, and he told me the most marvelous story about how his parents met!

I also have to call out the barista, Patrick. He is perfectly charming! He treats every guest so warmly, and let me attest the gent knows his way around the coffee! The espresso he made me was fantastic. Perfectly balanced, great crema. That’s not an easy task.

I didn’t catch the name of the man who was behind the front desk when we came back from dinner (mid-20’s maybe, dark hair and black-framed glasses), but I needed a Tylenol, and he went on an absolute hunt before he was sure they didn’t have any. That’s the kind of attention to your customers that you can not fake.

The only issue I had was that all the furniture was set too low to the floor. Whoever did the interior design didn’t seem to take into account that there might be guests like me with some mobility issues. We sat in the lobby to play a board game in the evening and when I tried to get up from the very low settee, it rolled and I ended up on the floor! (Color me embarrassed!) At least one or two chairs in that common area ought to have a higher seat level and sturdy legs just to be sure everyone who stays can enjoy the area safely.

Overall, I loved it there and would absolutely stay again. In fact, we were already talking about checking in again next year in the summer so we could spend more time on the...

I wanted to love this hotel. I am an interior designer and selected it based on the quirky design features, bespoke decor/style and the ATL history. I stayed for one night to celebrate my husband's birthday and get away from the bustle of parenting small children. Unfortunately, it was one of the worst hotel stay's I've ever had. I expected a romantic getaway with easy access to ATL hot spots and was deeply disappointed. The room was just ok. I expected it to be a quirky layout but there was no door to the bathroom area which made the shower cold and unpleasant...not to mention the lack of privacy in the toilet room. There was no fridge and no access to ice so the snacks and cocktails I brought to kick off the celebration went to waste. We went to the rooftop which was totally lovely, the weather was perfect but the service was mediocre .You pay for everything via a QR code even though there is a bartender standing right there. The QR didn't work so it took 20 minutes to pay for drinks. I'm no stranger to paying using my phone and QR codes, but the bartender mentioned that it didn't work and then just made us problem solved it without assistance. This was at 5 pm on a Saturday and there were about 4 other people on the topdo. The valet system was frustrating. It's $45 and even though they provide a number to call/text to get your car...we waited at least 20+25 minutes to get our vehicle and that was after we went to reception and eventually flagged down the valet person as he was returning another vehicle. As far as the sleep, it was the worst hotel sleep I've ever had and I've stayed in hotels in numerous cities and countries. It was beyond loud. I expected some music and general noise staying in the city but this was above and beyond. I could feel the bass of the music pounding through the mattress. I had earplugs in, a sound machine running and eventually put earbuds in and starting blasting white noise directly into my ears. None of this worked. The noise and music persisted all night long, until at least 4:30 am. At one point there was a brass band and drumline outside. Upon waking the next morning (after about 2 hours of sleep). All I wanted to do was get out of there and go home to take a nap. It was a disaster. I'm disappointed n how much $$$ we spent to have a great staycation here and it was just terrible. I will not recommend to a friend. I mentioned how disappointed the visit was to the front desk concierge and she mentioned that she would have someone reach out to me and I never...

I’m never quick to leave a negative review but some changes definitely need to be made which is why I leave the review. I will start by saying this is meant to be a historic hotel which explains some aspects of the hotel. For the price of the hotel I believe that services like unpacking your car should be a given. Opening the door for guests especially since they have to carry their own luggage and there’s no automatic doors should also be a requirement. There are no luggage carts until you get to the front desk which is inconvenient. The front desk staff was very accommodating and did offer complementary champagne. Upon entering our (my friends and I) first room the couch was wet and the bunk room is tiny which explains why the pictures only show half of the room. We switched rooms and the other room had a toilet that did not work well, we were not able to control the air for a day and eventually we saw a bug in the restroom. We switched our room once again. Our last room was fine, there was a bit of an old smell like maybe it hadn’t been used but no complaints there. The rooms are comfortable and cute. I have no problem with the more historic eclectic vibes. The bathroom was cute and the water was great. The rooftop is a great place to eat breakfast or study. The main area to warm up food was nice as well. I do wish there were some rooms with a refrigerator at least. I am not super familiar with the area but it’s not an upscale area I definitely heard someone outside yelling in the early morning hours because the property is kind of open to the road. Little things I noticed-a handful of valet guys were super nice and greeted us on arrival while others did not or didn’t even get the door. They are the first people you see at the hotel that’s quite unacceptable, maybe a bell man is needed. I say all this to say, I don’t believe it’s worth it for the price. Even with the 45$ valet parking which is cheap compared to many hotels you end up carrying luggage, no greeting, no one to help with the door or anything. Management did meet us half way by supplying a small percentage refund which was the least that could be done. Could’ve just been a bad experience but I appreciate the accommodations that were made during my stay and the friendly staff that I came into...