Daltile, Marazzi Design Studio — Local services in Atlanta

I visited the Atlanta Daltile location in April and May and had distressing experiences both times.

I was shopping for Taj Mahal Quartzite, and initially, two staff members were helpful, showing me available slabs. As I was examining two slabs, a man approached. An employee jokingly said, "I think this man wants these slabs if you don’t." The man responded sternly, “And I’m losing my patience.” I immediately felt intimidated and pressured to make a decision. To avoid further conflict, I quickly agreed to take the slabs and went into the office, worried about how the man might react if kept waiting.

I was shocked to learn from employees that the man was “Joe, the President of Mohawk.”

This experience is troubling on multiple levels. Mr. Semann's behavior created a hostile shopping environment. As someone in a position of authority, he should set a standard of professionalism and courtesy. Instead, his actions left me feeling disrespected and disappointed, overshadowing the excitement of my purchase.

When I returned for a third slab for my backsplash, a woman in the office reluctantly assisted me. Despite my willingness to wait, she repeatedly mentioned that I should have made an appointment, as if trying to make me feel guilty.

Daltile, the message is clear: you do not value my business. You were my go-to for stone and tile, but I will take my business elsewhere. Fortunately, Georgia Stone and Specialty Tile are happy...

Our contractor recommended this place to pick out granite for our carriage house apartment. The attendant was smiling and professional, but we were immediately asked if we had an appointment. We did not, and we had not made one because the website said that an appointment was recommended but not required. This fact made no difference. It also made no apparent difference that my wife was pregnant, we were on a tight time schedule, and we had a two year old in tow who had been on a long car ride. In fact, we were told that children were not allowed. I understand safety precautions, and I could have stayed with her outside while my wife picked out a slab, but that option was not even presented. It seemed to make no difference at all that no one appeared to be in the store at the time. There were three cars in the parking lot, including ours. In sum, this business clearly did not want to provide service to us and was not at all accommodating to our situation. I would not recommend them to anyone who doesn’t like being cursorily shown the door if they don’t make an optional appointment. The person who “welcomed” us was apologetic, but unfortunately that did not resolve...

Adriana was an excellent design consultant in the design center and was helpful in choosing tile selections for our bathroom renovations. She was confident and competent and readily available to answer questions even after our orders were made. Unfortunately, the company itself has very rigid return rules and extremely long lead times for certain tiles. We did not order enough marble tiling and needed to supplement our order quickly but there were no options to pay for expedited shipping. When I asked to return the existing tile we had purchased and could no longer use, I was told because it was a special order and specifically "marble" it could not be returned . I guess there was some fine print somewhere that told us that but I didn't see it. They have a massive warehouse in Duluth but I guess holding two boxes of marble is too inconvenient for them to have readily available for another customer. Don't waste your time with Daltile if you have tight timelines and expensive taste. They don't seem to handle "special orders" well. You can find better pricing and more readily available rare tiling and stone...