Stock & Trade Outlet — Local services in Atlanta

Stock and Trade has great selections and the showroom is beautiful. However, after spending $17k+ on furnishing our house, things went south with the management team. Over the past year, they have had 3 different managers that dropped the ball.

At first we were told that items were in stock. Then it wasn't because things were on backordered. We trusted the team and continued to make payments. However, the payments were being applied to items that were on backordered and not items that was delivered to us. They ended up making a switch to a new POS system and could not tell us what payments that were accounted for. They continue to reach out stating we owed them a balance but couldn't figure out basic math and the exact total.

After having to explain our situation to different managers, drove 3 different trips to the location, and chasing management down, and ended up doing forensic accounting (spreadsheet, bank statements etc.) ourselves, we were able to sort things out.

I am very disappointed in the way the team has handle this situation. The fact that they dropped the ball on several occasion and did not maintain their level of customer service, I DO NOT recommend clients to purchase from this location.

They do not know how to operate business and maintain level of professionalism. There's no accountability on making things right with customers who spends large amount of money for...

This is not your typical furniture outlet — far from it. The moment you walk in, you can feel the difference. Stock & Trade is beautifully curated with an ENOURMOUS selection of high-end, quality furniture that feels more like a luxury boutique than an outlet. Every corner of the store is full of inspiration — from timeless classics to modern, elevated pieces. And the best part is outlet prices!! Everything was at least 50% off!

What truly made my experience unforgettable, though, was the incredible customer service. I had the absolute pleasure of working with a woman named Magic. She was so kind, so patient, and genuinely cared about helping me find exactly what I was looking for. She helped me pick out the perfect piece for my space, and then went above and beyond to help me envision complementary pieces that will tie everything together beautifully. Her eye for design is amazing, and she made the process feel fun and easy, not overwhelming.

If you're looking for stunning furniture and next-level service, run, don’t walk to Stock & Trade. You’ll leave feeling inspired, supported, and excited about your space. Thank you, Magic and the whole team — you made my day and my home so much better! I cannot wait to come back and see other amazing...

Nice items but seems overpriced. But some really nice items. Also the staff was not helpful...at least to us. Now please forgive if the model is to just let the customers shop and never acknowledge them even when they are right in front of you. And I mean this as in...not bother the customer but just let them shop....but to me it's a difference in that and what we experienced.

One lady was behind a register...I saw that she was on her cell phone scrolling or whatever...no problem...but then we walked right past her...not fast but slowly and having a conversation about pieces in the store and it was almost lime she purposely never looked up. Perhaps she glanced slightly and decided we were not there to buy. We actually were potentially but okay. Then there was another lady...now I can say she was on the phone with an actual customer...I saw her...she looked up...our eyes met...but still no acknowledgement to even say....I see you just give me a second...just nothing... Could be wrong but perhaps they made an assumption based on whatever and decided to not serve us or acknowledge that we took the time to come into their store and potentially shop. But won't be shopping there...