The Loft Athletic Club — Local services in Atlanta

My card continues to be charged even though I no longer go here.I signed up to work with one of their trainers found out he was contracted which was fine. However, this trainer never showed up on time when we had dates scheduled he would be like I didn’t know we had a session today when I was scheduled with him for the same days every week or I'm out of town and not tell me until the day of or tell me that he posted on his Instagram story that he was not available but I don't check Instagram like that so the fact that this person didn't even text his client to let them know that he's going to be out of town was ridiculous. Not only that I requested my money back for half of the month because I was not trained for the other half of the month, and he refused stating that we completed most of the month, which was not true and all of a sudden a cancellation policy in place when it comes to requesting a refund for not receiving the service that I was paying for and the amount I was being charged to have access at the gym while training with him is still being charged to my account to this day. Every month that I trained with him which wasn’t for that long I had to keep tabs on make up sessions and days that he decided to be out of town and not tell anybody and when I ask for a partial refund for the month he couldn’t even do that, so I’m very frustrated due to the lack of professionalism and the lack of care.I am never paying for another trainer...

I recently became a member at The Loft Athletic Club in Atlanta and it’s been an incredible experience. It is a small gym that feels more personal, the overall vibe is great. The staff has been incredibly nice and attentive. King at the front desk has a larger-than-life great personality. He sets the tone when you enter the gym. You can only be happy, pumped and ready to workout after you encounter him. 😊

I highly recommend Dede Thomoson as a personal trainer. She is very organized and inspiring. She provides encouragement, feedback and adjustments during the workout to ensure all members are getting better, stronger and staying safe. Working out with Dede has completely transformed my fitness routine and mindset to stay the course and remain disciplined. I definitely feel stronger and more confident in the gym and using weights. Lastly, the group of women that I’ve worked out with has been so supportive as well. My overall experience has been great, but my trainer, Dede set the tone for success from day 1. Thank you, Dede. I appreciate you and I would highly recommend her to be your...

I am beyond disappointed. Upon recommendation @theloftatlanta (on instagram) I hired @_iamdede(Dede Thompson) for $700 for 3 months not including the$29.95 a month to work out at the loft ( which she failed to mention). The first day I came to the loft from Lawrenceville a 45 minute commute. I reached out to Dede to tell her I arrived only for her to text me to come to her apartment complex instead ( on Briarcliff Rd). She cancels without warning and repeatedly. For example she canceled my 4 pm session to go to the owner's anniversary party which started later that night. The final straw was the audacity of her to cancel 4 out of 5 consecutive sessions. Of course she denied me a refund. I even reached out to the loft no response.PLEASE BE ADVISED SHE'S CONSTANTLY ACCEPTING NEW CLIENTS BECAUSE SHE CAN'T KEEP THEM. DEDE IS MONEY HUNGRY AND DOESN'T CARE ABOUT HER CLIENTS. Attached is another Yelp review from a previous...