DICK'S Sporting Goods — Local services in Auburn Hills

I had a very frustrating experience at Dick’s Sporting Goods in Auburn Hills. The only positive part was the sales floor rep, Brett, he was extremely helpful and genuinely tried his best to assist us. We were dealing with a price discrepancy between what was in-store and what was listed online when trying to order the correct size. Brett went above and beyond, repeatedly going to the manager Steve for help.

Unfortunately, the manager’s behavior was unacceptable. It took him over 15 minutes just to come to the department after Brett asked for assistance. Once he finally arrived, we were left standing there for more than 30 minutes while he attempted to reset his password. During this time, Brett looked nervous about going back to check on the manager’s progress, which speaks volumes about the work environment. The other sales associate on the floor also reiterated that Steve has been difficult to work with in getting help.

The lack of urgency or customer care from management completely overshadowed what should have been a simple transaction. Brett deserves recognition for trying so hard, but management seriously needs to step up their professionalism and respect for...

Edited after second visit: Went to grab a ball glove that they had $100 off on the Dick's site. The site said 3 were in stock at this store. An employee near cleats was very helpful and immediately went back to find the glove. Minutes later, he emerged successful! He walked us up front, and the glove rang up at regular price. A manager comes to help out and is sort of skeptical, despite the description, color, size, etc. all matching. I mention it says 3 in stock, and the employee confirms there are 2 more in the back. The manager matches the Dicks website at this point. It's better than our first trip, but room for improvement.

Wouldn't price match the Marucci store on Amazon or a baseball gear website that another store has matched countless times. When I said, "I'm good, Oakland Mall always price matches for me, I'll go there." they asked if I wanted to speak to a manager. No thanks. Impression made. It was a $5 difference, not some...

After work I decided to stop by Dicks Sporting Goods to exchange my new work shoes. Upon being in the shoe department I met Dustin who was very knowledgeable of the different types of heels of the walking shoes, he even recommended some great reads to see if the information he provide plus what I read help with the decisions of great work shoes in the near future. It’s such a pleasure to walk into a store and get Great over the top customer service! Dustin you are appreciated on Purpose! I hope your next marathon you exceed beyond your own expectations. Oan: I ordered the Brooks Ghost max 2’s and Kept the onclouds as back up :) based off your recommendations :) Good Luck in the near future, signed a Very...