Fred Meyer Jewelers — Local services in Auburn

Very disappointed in how my situation was resolved. After purchasing a piece of jewelry my credit card was charged twice for the same amount. As soon as I realized the mistake I called the stores to speak to a representative. I was on the phone for 20 minutes plus, half the time on hold. I was told everything thing from the mistake being the banks fault to cancel the the transaction (they still had possession of the ring) and I would be contacted later in the evening...never happened. Then I was told that a representative would resolve the issue the following day before noon and if I didn’t hear back I would have to travel to the store, which I had to do. Taking time off from work that needed attending to. After waiting and having a number of discussions I left (being told someone would contact me later). The fact they blamed it on the bank (I had talked to the bank earlier and was assured it was not their fault) nor would they credit my bank card saying they weren’t allowed to do that (really?). Two days later my card was reimbursed for the double charge. The only one that ever apologized was the sales lady who had sold me the jewelry and it was not her fault. All-in-all I wasted for hours of my time, plus driving back and forth. One would think the corporate office would have made an effort to apologize....never will I or friends I talk to shop...

We didn't just purchase rings for our wedding at this Fred Meyer Jewelers; we were given the gift of respect and joy from Rachael (the team member that helped us). We went in just expecting to purchase a set of simple wedding bands but ended up with pieces that celebrated who we are and what our 7 years of love and commitment means. No big deal, right? That'd be true in many cases, but for us it meant so much more. As a queer couple, the level of excitement and joy, of welcoming and belonging that Rachael created means more than we can express in this little review. We felt seen, heard, and cared for. We were celebrated. And now, every single day when we look at our rings and remember our commitment to one another we will also have the joy of remembering this experience. "Thank you" seems so small a thing to say in the scope of what you've done for us, but it's what we have to give. So,...

OMG after shopping at many stores for my dream ring- no one had what I was looking for until I went to Fred Meyer jewelers! I met Rachel and I found my dream setting! She did not get upset or flustered at all at me asking to see 30 rings- she even had 2 rare diamonds (that I was looking for) flown in from New York for me to choose from! How exciting! She was patient and sweet! No pressure. She knew I knew what I was looking for and she delivered it to me! I’m amazed!! My dream ring is getting mounted as I write this. Rachel is the best! She was just as excited to help me with my ring as I was to...