Gap Factory — Local services in Auburn

This rating&review isn't about this store but my continued online experience with Gap, Inc as a whole. It has got to be one of the most aggravating experiences trying to shop and purchase either through the app or website. It's incredibly slow, rarely can I scroll through to see all the available colors of an item and EVERY time and I mean EVERY time I get to checkout I experience some issue- the website suddenly crashes, the card doesn't go through or needs to be re-entered, the order appears to go through but alas it doesn't, pricing suddenly changes, etc. Twice this week I got screwed- unable to use my gapcash and then unable to get the 50% off sweaters deal.

I am a diehard loyal GAP customer but this is really frustrating and making me rethink my shopping habits. Trying to purchase online should not leave me feeling so...ugh, I'm not even sure what...

After years of shopping at the gap you would think customer service would not entail: -continuously walking in front of you to see if you are shoplifting, stating if you put merchandise back before asking if you need help which they never did, putting your back against the customer your suppose to help to see if your stealing.

All that done when: you have money, have no backpacks or huge bags, tight pants, and a fitting jacket. That was uncalled for, demeaning and immoral.

You need to work on your loss prevention skills, cameras and store layout if shoplifting...

Very kind staff and clean store, but they don’t have the gap athletic clothes anymore and that was a main reason that I came to this location. They do have a lot of staples and branded clothes and the prices are pretty OK, especially if you can hit...