Bass Pro Shops — Local services in Augusta

Horrible experience, will not be returning to this location. We had a 12:15 appointment for pictures with the Easter Bunny. This is our first time at Cabela's, but have experience with Bass Pro Shop, which we enjoy. They were not practicing ANY of the "Safely Precautions" they advertised other than the staff wearing masks. Although, at least one was questionable in it's effectiveness.

When we arrived a few minutes prior to our appointment, as per their request in our confirmation, we were met with a line that wrapped around the merchandise in the aisle next to the photo area, an excuse and reassurance that "it goes quickly". It did not go quickly. We were there for at least 45 minutes.

Here is what they advertise: "As a reminder, we are applying the following safety precautions to offer a healthy, fun experience for you and your family.

Temperature Screening: All families and team members will complete temperature screening with a non-contact thermometer prior to entering the photo area."

THIS DID NOT HAPPEN AT ALL

"Magic Safety Shield: An innovative, glare-free clear protective barrier will be in place between the Easter Bunny and families at all times to allow for a contactless experience. The shield is cleaned and sanitized between each visit."

THERE IS A SHIELD, BUT IT WAS NOT CLEANED OR SANITIZED BETWEEN EACH VISIT

"Physical Distancing: Families will standby away from other shoppers in a designated area marked with floor decals and signage to ensure a safe distance."

NO DESIGNATED AREA, NO FLOOR DECALS. LINE WRAPPED AROUND MERCHANDISE IN AISLE, AND OTHER CUSTOMERS (MASKLESS) DID NOT PRACTICE SOCIAL DISTANCING- ENCROACHING ON OUR SPACE WHILE IN LINE.

"Sanitation Squad: The Easter Bunny's helpers will clean all surfaces between each visit and frequently ensure all safety measures are being implemented correctly."

NO SANITATION BEING DONE BETWEEN EACH VISIT. I QUESTIONED THIS WHEN IT WAS OUR TURN BEFORE SENDING MY KIDS OVER FOR THEIR PICTURE. THEY DID NOT EVEN HAVE ANYTHING TO CLEAN WITH AT THE STATION!! AN EMPLOYEE LEFT TO FIND SOME. A FEW MINUTES LATER A DIFFERENT EMPLOYEE RETURNED WITH A SPRAY BOTTLE AND A RAG AND WIPED THE BENCH. THEY DID WIPE AGAIN AFTER OUR TURN, BUT NOT SURE IF THEY CONTINUED TO DO SO AFTER WE LEFT.

"Face coverings: All team members throughout the store are required to wear face coverings. Customer requirements vary by location based on local public health guidelines."

ALREADY ADDRESSED THIS

As stated previously, we normally go to Bass Pro Shops. We did pictures with Santa at Bass Pro Shops in December with the exact same precautions and I was thoroughly impressed, which is why I was excited and willing to do the same for the Easter Bunny...

Here is a conversation I had with a rep of an online order.

Camey R.: Hi, my name is Camey R., how may I help you? Edward Cox: I would like to know when my ammo will ship. ordered it 1.5 weeks ago Camey R.: Do you have an order number? Edward Cox: 0000000 Camey R.: We are due to get more in on 3/26/20 however we have about 800 on back order so it will depend on how much we get in. Edward Cox: that is not the message I want to hear. You should not have allowed for people to buy product online that you do not have Camey R.: We allow back orders if we are due to get more in. Ammunition is in high demand right now that not even the manufacturers can keep up. Would you like to cancel this order? Edward Cox: Again, not the message I want to hear. I don't even see an apology in this message. I had opportunity to buy ammo but passed it up because I ordered it from you guys Edward Cox: now I have none Edward Cox: what are you going to do to fix this? Camey R.: I am sorry for this, this is out of our control. We have nothing we can do at this time. Camey R.: Our receipt of your order does not constitute our acceptance of the order or our confirmation of an offer to sell the product ordered. Backorders are not a guarantee and can be cancelled at anytime.

Edward Cox: don't worry I will be posting this conversation on social media letting everyone know how bad cabellas dropped the ball. Edward Cox: lol Edward Cox: are you serious? Camey R.: This is listed in our errors and limitations policy on cabelas.com. If I could get the ammo for you, I would but it is just not possible at this time. Edward Cox: I wish I could use this at my restaurant when your meal was late or cold..sorry you ordering it doesn't mean it is supposed to arrive to your table hot or in a reasonable time frame Edward Cox: you should check what you expect of others and run your...

Terrible customer service experience. First I was racially profiled, I came into the store and was picking up an online purchase but before I even gotten to the firearms section I was being questioned and followed by 3 employees. I didn’t feel comfortable at all. Next I went to the firearms counter and told the employee politely that my purchase has arrived and would like to pick it up please. The employee then asked for my license to carry permit, I told the employee I don’t have a carrying permit and do not wish to carry a concealed weapon. The employee then asked for Identification. I showed the employee 2 forms of Identification, state, and military. The employee then told me to show PCS orders and that I am not eligible to purchasing the firearm. So I generously asked for a refund but then I was told “The people who does the refunds aren’t here come back tomorrow.” So tomorrow comes and I give the store a call to see if the refund people are there, and I was told no they aren’t there so give them another call tomorrow again. The next day after I called to see if they were there and I was left on hold, so I called corporate and told them about the issue. Corporate then told me it’ll be faster if the return was done in store and that they recommended me to do that. I immediately contacted the store and asked to speak to a manager and told them about the issue of not being assisted for a refund. The manager simply asked me to verify the order number, and address etc, then told me a refund has been issued but they don’t know when it’ll arrive back to my account. It’s been 3 weeks now and I still haven’t gotten a refund yet. I will never do business with Cabela’s again and I recommend anyone who is of ethnic...