Shaan's Jewelers — Local services in Augusta

Bought my wedding band from this store at a cheaper price paid $162.00 total for a 10k yellow gold wedding band. A month after I had it I started noticing rather large dents in the ring. (10k should be the hardest gold due to the impurities) I take the ring to a friend of mine who’s in the jewelry business and showed it to him and he informed me the ring was hollow and that if I continued wearing it that it would be mangled up in no time. I have only worn it out in public as I can’t work with it on so I wasn’t hard on it whatsoever. I’m attaching a picture to show the below poor quality these people sell. Beware of terrible quality products. I spoke with the store in person with receipts in hand and their resolution was “We will let you trade it in for a better ring but you have to pay the difference.” It was a total spit it in the face. Even spoke with Sophia who’s the “owner” and she gave me the same line. If you value your money and want a good product...

We had never had a problem before we shopped here this past weekend. It seemed like all they wanted to do was get a sale and pile more and more on top of it, we returned to the store no more than 10 minutes after making a purchase that we were pressured by the salesman to buy explaining that we really needed to return it and the man behind the counter did not show one bit of empathy. He just continually repeated no refunds even when asked to contact his boss in Atlanta to see if an exception could be made he refused. I will no longer be shopping here. You’re nothing but a dollar sign and they don’t really care they just...

If I could give this no stars, I would. The sales people are not trustworthy and simply want to make a sale. We were told that items were on sale and then once they were rung up, didn't notice until we left out of the store that the salesperson LIED. The items WERE NOT rung up as on sale. When we returned to the store to attempt to return the items a few MINUTES later, we were told that all sales were final and he would not even contact the manager so that we could speak to him/her. Don't shop here! You can't change your mind about your purchase. Shop...