AT&T Store — Local services in Aurora

My mom found a review on the att forums from that same store That was a situation just like mine almost exactly. The employee lied sign then up for something they didn't want and plain took their money. Went to use it for the BBB and what do you know the forums are now closed These reviews are not real look at the 1 star ones. OWNER: this is the same guy Richard Armstrong that you have have been dodging for months and the place you sent me for help would never return my email. 5 of them. so funny you should say more crap that you don't mean. tried to complain to BBB and you're not even BBB accredited. Ive recently written Steve on you side from 9 news but haven't heard back yet. here is one of the reviews you are ignoring under a different name: explain how youve ingnored me for months and sent me down a dead end. I'm paying the bill until I get this settled because I'm not taking a hit on my credit when you owe me money. this is one of the first reviews I left under a different email. I am writing to express my profound dissatisfaction with the service I received at your store. My experience was far from satisfactory, and I feel compelled to share the details of my visit. I initially visited your store seeking assistance with a claim I had initiated. I was informed by a staff member that if I paid off my lost phone in full, I would be able to leave with a new S24 model and be out of coontract and they would just take the $238 for the insurance claim out of the $666for the lost phone This seemed like a reasonable solution, so I proceeded with the payment of $666, under the impression that this would settle my account and free me from any further payments or contractual obligations and I would have my phone since I paid it off. However, upon receiving my next bill, I was surprised to find that it indicated I still had 36 out of 36 payments remaining. Confused, I returned to the store for clarification. I was informed that the payment of $666 "just didn't hit yet". after a couple more weeks I noticed my bill showing incorrectly again, I went back. this is when the real lying started.. I was told that the only option was to return the new phone, which would result in a loss of the $666 and leave me without a phone. upon my third visit to the store another employee named Mac, who had completed the initial transaction, expressed that he would never have recommended this course of action to me especially since your website says that your representatives will guide you to the best deal for you . the employee told me that he explained that this was not an insurance claim but a upgrade. why would I do that. pay off my lost phone $666 for no good reason when it was insured, sign up for a new 3 year contract and have to buy the phone all over again. my bill is now $170 a month for one line. The $666 is just gone, to nowhere and no refund because it had been over a month, at that point, when I went back after two weeks and complained about the bill and was assured everything was alright. As it stands, I am now expected to pay an additional $238, continue with three more years of payments at $139 plus $40 per month for a phone I paid off. I had been a loyal customer, paying my bill and insurance for a year. Instead of assisting me to finalize the claim I had started with Asurion, I feel I was misled into a situation that has resulted in significant financial loss, in total after 3 years about $8700 I am now at a loss as to what to do next. tried complaining the BBB but he doesn't belong, wrote Steve zellinger from. 9 news but havnt heard back. I left bad reviews of which only. a couple have made it to the people who read them, the reviews are hand picked.

All attempts have failed i was forced to hire an attorney. I would love to know your name "owner" , the attorney will figure it out and then i can post it everywhere. - for every one star review, there's 3 or 4 AI. Generated reviews praising this and praising that, followed by a paragraph from the owner, like the one following this review that says some...

I can’t believe this place is still in business. According to my experience, this place is a scam. I would give them a zero or negative star if I could. They offered me an unlimited data plan for over 36 months saying that I qualify a promotion of a new iPhone 8 for free. However, my charge on the first month included the installment of the iPhone 8. The guy told me that just wait one more month because this promotion takes time to take an effect. After 2 months, I was still getting charged for the phone. I talked to the at & t customer service and customer royalty a few times. One operator told me that I qualify the promotion so they will work it out. Another operator told me that I don’t qualify the promotion but, it seemed like I did not qualify it... I took the phone to the store and asked the guy a cancelation of the plan and also to get a refund for the phone. His answer was “we can’t do it because it’s after the 2 weeks policy.” He told me to wait over 2 months ! And there was no way to figure out if I would get charged for the phone until the first billing date which is after 2 weeks ! And, according to the guy at the shop and cutie r service, surprisingly at & t does not have any way to take care of their employees or contractor’s mistake. I’ve even sent a written letter to the headquarter or department of claim because that was the only way that could have have plan canceled and get refunded but I haven’t had any contact from them for a few months.

This place will involve you into their business promising a promotion that you don’t qualify, and even will push all the responsibility to you. It looks like there is a few people who left a similar review to mine.

Overall: Lack of knowledge to their own service or lack of faith and responsibility to the customers. And also a defect in at & t service system.

If you still want to use at & t, at least go to a...

I had one of the worst customer service experiences of my life at this AT&T store. We went to this location three times to trade in a device and transfer from T-Mobile to AT&T. Each time, they kept telling us to come back again. Finally, when we returned on Wednesday, the employee who was helping us was extremely rude, impatient, and unprofessional. Instead of assisting us, he told us to just go to another store if we wanted service.

When I calmly asked what was happening, another employee raised his voice at me, saying that if I “didn’t behave” with their coworker, they wouldn’t provide service. This was shocking because I was completely calm and respectful. In fact, we came from a long distance to this store to give them business, but they clearly had no interest in helping us.

To make matters worse, when I asked the employee for his name, he refused to give it. I only learned that the store manager’s name is Jorge and the regional manager’s name is Anna. The entire interaction felt unprofessional, disrespectful, and dishonest .

That being said, I want to mention that on day one, we actually had a really good experience with Jorge. He was very helpful and respectful, and that is the reason we came back to this store again to complete the process. Unfortunately, the sales guy ruined everything on the last day with his rude behavior.

To be very clear—I am not blaming AT&T or the store itself. I have nothing against the brand or Jorge, who was actually excellent. My frustration is 100% with the sales reps who completely ruined the experience. They don’t deserve to represent AT&T or this store in any way. Management should take immediate action and remove people like this from customer-facing roles, because they are driving customers away instead of...