Rogers & Hollands Jewelers — Local services in Aurora

My husband purchased my engagement ring and protection plan at the end of 2006, it was not a cheap ring. It went by accident in the garbage disposal this year in march. Devastated I went to the next Rogers and Hollands which was the one in Bloomington. The sales personal was very friendly and assured me that it would be covered under the protection plan and I would probably only paid very little (she had another customer and she paid only about $50). I was relieved and gave them my damaged ring to send in to have it checked what could be done...I received a call about 1 week later and was told the ring was non-repairable and was NOT covered under the protection plan. I guess there is a new protection plan and it would have been covered under that one but NOT under our "old" one. I feel if a companies changes the protection plan they should either grandfather the old ones in OR let the customers know and have them decide if they would like to update to the newer one with obvious way better coverage. SO needless to say I will never ever go back to Rogers and Holland after I received NO help from the company. Why buy a protection plan if it really is no protection? We could have bought a NEW ring DOUBLE the price and they would have given us the 50% off what the purchase price was...needless to say my husband was not going to buy me a ring for 14,000.00 and I would not want to wear that expensive on a daily basis. So this was my experience and I am more than...

I had an outstanding experience shopping at the jewelry store located at Fox Valley Mall, and I can’t recommend it highly enough! The service was exceptional from the moment I walked in. The staff is incredibly helpful, friendly, and warm—immediately making me feel welcomed and valued. They were so patient with me, taking the time to understand exactly what I was looking for, and provided a variety of options to suit my taste and budget. Their knowledge of the pieces and their attention to detail really made the shopping experience enjoyable.

The store itself is spotless, creating a clean, inviting environment to browse and try on different pieces. Over the years, I’ve purchased several pieces from this location, and each time has been a fantastic experience—mainly because of the wonderful staff and the overall atmosphere they create. The quality of the jewelry is outstanding, and the price point is fair, which makes it even more appealing.

I’ve also used their trade-in program multiple times, and each experience has been hassle-free—just as they described, with no hidden catches. It’s an easy and transparent process that I’ve really appreciated.

If you’re looking for a jewelry store with excellent customer service, great selection, and a pleasant shopping experience, I highly recommend visiting the Fox Valley Mall location. It’s always a top-notch experience, and I’ll continue to return for...

My husband ordered a band and they stayed 4-6 weeks. Perfect! We had an appointment that the band was needed for in 8 1/2 weeks so that was plenty of time. At 6 weeks we were told it’s actually 6-8 weeks. Ok pushing it but that still works. They stated it was with their quality department at their headquarters. At 8 weeks we were told 1 more week. Only to then be at the 10-12 week mark before we got the band. They then blame the vendor which doesn’t work because they are the ones who gave the wrong dates and had the ring at week 8 at their headquarters… so why blame instead of taking accountability? We get it and it’s just a little bit off from actually fitting the ring. I mention this and the lady stares at me like a deer in headlights! I say it 3x and she just stares off into space… I’m pretty sure she was the manager. She doesn’t say a word! I decide this has been a mess already so let’s just get it and go.(it was paid for when we ordered it.) My husband then signed a paper with comments about him calling for a ring THEY stated would be ready BY the dates he called stating he was being anxious about the date… what??? So pissed! Never going to this location again. Thank god this wasn’t for my...