Zone Athletic Club - Southlands — Local services in Aurora

Beware of signing up at this gym!!!! I have been a member of this gym since 2016 even before it was Zone, back when when it was TruFit. Staff members at the Zone are not transparent! I am unable to escalate an issue because I can't get accurate information from staff answering the phone. The general manager, Caleb, is never available or at the gym to take my calls. According to staff members who answer phones, Caleb is the ONLY person who would be able to assist and no staff member will give out the name of a regional manager or even a corporate phone number! Staff members are unprofessional and dishonest. I recently moved so I needed to cancel my membership. Staff answering phones either didn't get messages to him or he chose not to return my calls. I asked for his email address and one of the staff members giggled on the phone and said that she can't give that information out. I did my due diligence to cancel. I called on several occasions in September to set up an appointment to fill out the form and cancel my membership but was unable to talk with him because I was told he wasn't there. I finally tried another day and he happened to answer the phone; he denied being out of the gym during the time I was told he was out. He said he's always there and that he didn't return my phone calls because he never got the messages. I was told by staff on the phone that Caleb had to be there to sign the cancellation form, but when I went into the gym on a weekday to fill out the form, he wasn't there and I was told I didn't need to have him present to do that, which is contradictory information to what I was told on the phone. I proceeded to fill out the form to cancel and I asked for a call back from Caleb to confirm it was received and processed. To this day, Caleb has never called me back. My club account is still active and they're still charging me facility charges, in advance, for the upcoming year. I have contacted the billing provider, Peak Payment, and they directed me back to the gym for resolution and threatened sending my account to collections if the facility charges weren't paid. This lack of customer service is beyond...

I’ve never been one who enjoyed going to gym. I’d go because I was going with someone else. Self motivation was non existent. I “joined” with my brother and figured I’d come when he came and do “something “ Upon signing up I saw the Burn/kickboxing classes. The first class I did was Kickboxing with Craig. I cant express how awesome it was. So much so, I signed up immediately for two classes a week… By myself… you don’t know me, but that’s a huge deal. I have anxiety being around people, especially group classes, because I feel I’m being judged (my own insecurities). This gym felt different the moment we walked in. The entire staff has been no less than phenomenal. They are encouraging, knowledgeable, and energetic. I have never felt judged by the staff or patrons. I’ve even made some gym friends! Craig (one of the trainers and kickboxing coach) has become my spirit person. After taking the kickboxing classes for about a month, I signed up with him for personal training as well. In just a month people around me have been noticing the changes, especially with my posture. Definitely an ego boost! I’ve tried several gyms before and have never been self motivated to stick with it, until now. I truly feel if you give this gym and it’s trainers a try, you’ll end up staying and...

It's been a little over a year that I've been a member at Zone. I figured it was time to write something in hopes that others see.

The quality of the people working at Zone is literally second to none. I have met some of the best people I've ever met. Everyone working there makes it feel like a family setting.

As a personal trainer in a previous life, I let 5 years pass and lost my fitness. It was challenging to get back into the gym setting after being so comfortable with it for years.

I signed on with Ismay as a personal trainer to help keep me consistent with getting to the gym. Ismay has been a huge impact and a tremendous person on all levels. I am so thankful I met her as she's continuing to help me set and complete goals.

The Wednesday night Burn class is also a blast. It's a small setting group class, relatively inexpensive and well worth the money.

My only real complaint is the maintenance on some of the equipment and bathroom facilities. I know that the local gym managers are doing everything in their power and is more governed by Corporate, but there is a need for more proactive maintenance. This includes spin bikes, bathroom stall doors, some gym equipment...