CB2 — Local services in Austin

Very fustrating experience with the customer service here. I had decided to treat myself to a quilt I had my eye on after getting done with finals. I walked in wasn't greeted. I grabbed an associate to help me find the quilt they had on display but didn't have stock. She checked stock then told me that they had one in stock but it might be the display and they would surely sell me the display if it was the last one they had in stock. I was completely fine with this. Her manager came to close the deal and decided he couldn't sell me the display because it was a quilt!? Anyways he didn't applogize told his associate that he wouldn't sell the display to me and to just buy it from the warehouse and wave the shipping. He didn't even acknowledge me in this exchange he just pawned the situation off on the associate. It's fine that they are going to order the quilt but the product is backstocked and I'll have to wait at least 2 week. Just really fustrating I got my hopes up that I would be taking home the quilt that day and even told there would be a discount since it was the display. I'm mostly just really fustrated with the manager he didn't take responsibility for the situation didn't apologize for the fustration or take over the exchange. This is my first experience with this store and I think it's...

I came in today as a not so savvy shopper looking for help and received THE BEST customer experience I think anyone could ask for. Normally, I’d run from going decor shopping, but as soon as I entered the store I felt welcomed. The ladies here wore smiles the entire time, and have a genuine desire to help. One in particular, April Moritz, assisted me through a one on one consultation. Again, I’m not a decorator but I was happy to have her by my side bringing my dream table decor to life. She was able to combine my style with my significant other’s (ones that usually don’t go well together) creating a modern but traditional table scape that match our entire apartment even the cow skin rug. More than anything she was able to help me choose a design that was within my budget while still including the elements I really wanted. For anyone who gets easily overwhelmed with shopping instore or isn’t too confident in pulling pieces together I encourage you to come see April!

She’s turned a first time customer into a returning client! P.S. love the soundtrack playing...

I recently had the pleasure of speaking with Assistant Manager Joe over the phone at CB2 Austin, and the experience was just as wonderful as my previous visit in person. During my earlier trip to the location, I received design services for my living room and was truly impressed by the team’s warmth and expertise. Christian helped redesign my living room, his attention to detail was amazing. This time, even through a phone call, Joe’s kindness and attentiveness shone through, reaffirming that one of the most important aspects of any experience is the genuine care shown by the team.

The consistent level of customer service—whether in person or over the phone—makes CB2 Austin stand out. Joe and the rest of the staff have created an environment where every interaction feels personal and supportive. I highly recommend CB2 Austin for both their design services and their exceptional customer care. Thank you to Joe and the entire team for making each experience delightful...