Mejuri — Local services in Austin

Miranda (the only piercer there 😩) is incredibly rude and dismissive of customers. I had two very negative experience with her, once during my initial piercing appointment and again yesterday when I went for my follow up appointment.

I do admit that I do like the two piercings she did but outside of that my interactions with her was yucky 🤮 . So I take partial blame for my bad judgment to return there for my piercing check up appointment to downsize my flat back post.

When I showed up for my piercing check up appointment, Miranda dismissively told me she had no way to downsize my flat back posts because she was out of stock. This was a shock because not only because I drove 45 minutes to get to this appointment but also because shortening the backs is a PRIMARY reason for a check up appointment (I called the NJ and FL location to verify this is true).

In addition , the online customer service also said "Hi there, thanks for reaching out! A check-up appointment is a follow-up visit to ensure your piercing is healing properly and to downsize the flat back post for a more comfortable fit."

So yes, it's reasonable to expect them to have the necessary inventory in stock to complete a piercing check up. Both Miranda and her manager tried to gaslight me into believing this is not true.

Why not call me to say she is out of inventory? Why not put a disclaimer during the appointment making process?

On top of here "whatever, too bad, too sad" 🤷🏻‍♀️ attitude - she then BLAMED ME for not calling to confirm her inventory!!!! No where on the website or during the appointment making process does it indicate the customer should contact the piercing studio to ensure inventory.

Miranda then also suggested I go to another piercing studio to have the back shortened. However, I did try this, including at Diablo piercing where they said they were uncomfortable working on someone else's stuff and to go to the original piercer.

I hope they replace Miranda because sadly she is the only piercer at that location and customers have no choice but to deal with her. She unfortunately has free rein to be openly rude to customers without repercussions.

The manager I spoke to on the phone the following day said I could return another day when Miranda is re-stocked with supplies. But after two very negative interactions with Miranda, I will not subject myself to that a third time.

This means I must make the 3 Hour driver to the Houston location to complete my piercing check up appointment and have my flatback downsized.

Beware of this location...

I’ve been a loyal Mejuri customer for years and have always enjoyed everything I’ve purchased. About a year ago, I bought a sterling silver bracelet that I loved. Unfortunately, the clasp broke shortly after, so I went to the store to exchange it under warranty. I also needed to exchange a ring I had purchased because it wasn’t the right metal for me.

While the store associate and manager were very helpful, they had a hard time processing both returns in the same transaction, which ended up taking nearly an hour. When the associate brought out the replacement bracelet, it was a different metal than the one I originally bought. She explained that the bracelet had been updated due to issues with the clasp and that this new version was more expensive, but I was getting it at the original price. When I expressed my preference for a refund, the manager informed me that it wasn’t an option, which left me feeling a bit trapped. In the end, I accepted the outcome.

Despite this, I continued ordering online and had a great experience with all my other purchases. On my birthday yesterday, I visited the store and, to my surprise, saw the bracelet I originally ordered right on the counter. I explained my situation to Megan, who was helping with purchasing a new chain necklace. She noticed an exchange on my account and suggested that I bring in the bracelet so they could help me get the one I initially wanted and paid for.

Before heading back to the store, I decided to call and speak with the store manager, John. He briefly explained that their system sometimes loses order information and that without the original order, they couldn’t assist me. Unfortunately, they also couldn’t find the warranty exchange that the previous manager had processed a year ago.

I’m very disappointed after being a loyal customer for so long, and will be taking my business elsewhere. I recommend you...

Buyer beware! This is a nice storefront with good branding, but don’t let that fool you. Their products aren’t great quality, they do not adhere to their posted policies, and they have abysmal customer experience. I bought merchandise from them in late November, and exchanged for different styles a week later. During that exchange, my transaction was rung as store credit + purchase rather than refund + purchase, without informing me that this nullified my ability to receive a refund, were I to return these items. A week later, I returned these items and was refused my money back, even though all items were unworn, with tags, and had been purchased 7 days prior. They acknowledged their mistake and my compliance with their policy. But they feigned helplessness, stating that the system couldn’t support them refunding my full purchase amount. Even with 2 weeks of escalations to their leadership team, they still refuse to do the right thing. It is so disappointing to have a business not act in the best interests of its customers and to be so dishonest and unethical in their transactions. I’ve filed a complaint with the better business bureau and advise anyone dealing with them to exercise extreme caution. Do not trust them to adhere to their...