gorjana — Local services in Austin

Disappointing Experience on Mother’s Day

Updated: Professional and Positive Follow-Up

Originally, I had a frustrating and disappointing experience during a Mother’s Day visit. I was ignored upon entering, given the wrong item, and felt dismissed when I returned to resolve the issue. It was upsetting, especially given the nature of the purchase.

However, I’m happy to update my review after being contacted by Customer Service. They were professional, attentive, and sincerely apologetic. They took my concerns seriously and worked to make things right. I plan to enjoy the earrings I purchased, and I appreciate the effort to restore my trust.

Mistakes happen, but how a company responds matters—and in this case, their follow-up was excellent. I’m grateful for the resolution and wanted to reflect that in my...

I had the BEST experience working with Samantha O. She was so easy to talk to about a delivery issue I had experienced and made it seamless both via email and over the phone. Her customer service was outstanding and although I am not local, I'd ask for her any time I visit in. Ask for Samantha O on your...

This place is fantastic! Samantha Ruple was incredibly helpful in guiding me to the perfect necklace for my wife’s anniversary gift. My wife had received a few pieces from here earlier this year and loved the quality, so it was an easy decision to come back for our special occasion. I’ll definitely...