Lovesac — Local services in Austin

I cannot speak highly enough about my experience with the Lovesac team at the Arboretum location. The entire staff, including Kayla Reyna, Jaslyn, Chelsea, and Sarah, provided exceptional service, but I have to give a special shoutout to Angie Fontana, who went above and beyond in every way imaginable.

What sets this team apart is their genuine commitment to customer satisfaction. They made the entire process of purchasing our chair seamless and enjoyable. The quality of Lovesac’s products speaks for itself - these are incredibly well-made, ultra-plush pieces that redefine comfort.

Angie deserves particular recognition. She is, without a doubt, one of the most skilled salespeople I’ve encountered in my 46 years. My wife is known for her meticulous research process when it comes to furniture purchases, diving deep into company history, customer support records, and long-term customer experiences. When she walks into a store, she comes loaded for bear. She brings up all of the issues mentioned online right up front and wants to be convinced to put her money down.

Angie not only understood this approach but embraced it, providing detailed information and honest answers to all our questions all while being diplomatically assertive herself. :) Her knowledge and authenticity made the decision to purchase much easier and by the end of the transaction won my wife’s respect and appreciation.

When we experienced a delay with our chair cover, Angie’s commitment to customer service truly shined. She kept in regular contact with us throughout the weeks, providing updates and ensuring we were satisfied when the cover finally arrived. This level of follow-through is rare in retail today.

The entire team at the Arboretum location exemplifies what customer service should be. They’re knowledgeable, attentive, and genuinely invested in ensuring their customers find the perfect piece for their homes. If you’re considering a Lovesac purchase, I highly recommend visiting this location - you won’t be...

We cannot express our gratitude for LoveSAC North Austin - Angie and Sarah went above and beyond to help resolve two separate issues. First, our order required a signature and we were out of town for a funeral. When we returned, I went to FEDEX and they said it was headed back to China. I reached out to Angie, and she used her "forensic files" skills and tracked the package down in Conn. Stopped the package and had it redirected back to us without a signature required. Received our custom pillow covers right away.

Then, two weeks later, we had another family emergency which ended in a funeral, and we were missing our angled pillow covers. Sarah investigated and found out they were not ordered nor paid for in the original order in December 2023. After we did some research, we confirmed that this was the case. But because LoveSAC North Austin employees care about us and their customers, Angie reached back out and said "don't worry... you two have been through so much this month...this is the last thing you need to worry about...We have ordered the pillow covers, free of charge, and they are being shipped to you."

What ROCKSTARS! How thoughtful and responsive to our situation! LoveSAC - Angie and Sarah and all of the North Austin store off Research/183 - need a raise, promotion, and a party honoring them because honestly, in today's world, this type of customer services and empathy is not always available.

Thank you Angie and Sarah and LoveSAC - we will be customers forever. In fact, I am considering the large beanbag next.

For future customers - you will be treated with respect and highly recommend working with LoveSAC on your next couch, etc.

Courtney and Toby Williamson Manchaca, Texas (South of Austin,...

My initial experience in purchasing a lovesac at the store was great. Order came earlier than expected, but since the delivery dates kept updating I had to shift my personal schedule around last minute to be at home to receive the 14 packages ahead of the initial delivery date. I encountered issues with the fit/seams of 3 of the covers that I received, and called the store for a replacement. I told them that since my couch was not very big and due to the location of the areas that needed a cover to be replaced, if I could return the initial covers after receiving the replacement. The store informed me to take pictures and then would escalate it to their district manager for approval. A week goes by and no email or phone call from the store. I call them only to find out that the manager has already declined sending me the covers and I have to send the original covers back first. The store informed me that I would receive the replacement covers as soon as the original ones were picked up. I am still waiting on my covers to arrive which is currently scheduled for middle of this week (so 1.5 weeks from sending the replacement). I would have expected more follow up from the store or an explanation of the whole replacement process as I have been unable to use my couch properly for almost two weeks. The customer service needs to reflect the price of...