Lovesac — Local services in Austin

TERRIBLE COMPANY! I CAN NOT BELIEVE THE TERRIBLE CUSTOMER SERVICE FROM THIS COMPANY. We order 13 sectional pieces plus two tables that came in 45 boxes. You would think for the amount paid (over$14k) for these couches, this company would offer "white glove service" & pick up for the boxes it comes in. We honestly wanted to return everything, but in order to return theses couches.. We would have to take everything apart and place back into 45 boxes! NOT TO MENTION, these couches aren't as comfortable as they look.

We also purchased a couple of accessories, but decided they don't work well. The tray table is absolutely useless. We emailed the company, twice, and never heard a response. Finally, after two weeks of silence, we called. It took 30mins to finally reach a representative to get shipping labels for the accessories we want to return.

I can't express how much I am disappointed with this company. I wanted to love them, but I definitely don't. I would never order from this company ever again, and shared my experience with everyone I know. I Highly recommend other companies that offer better and comfortable sectionals with white glove service and clean up. Not to mention better customer support as well.

Lovesac, do better! You've been around long enough to offer better services for the price point of your product. Also, don't have your sales people say it's 0% interest when that's a lie. It was 34.99% with the company Lovesac is using...

I read every review before making this large purchase. One too many reviews mentioned how difficult the covers were to put on. I don’t see what all the complaining was about. A petite woman almost in her 50’s easily assembled the sactional start to finish, including unpacking, assembling, configuring etc. so don’t let this complaint deter you (granted I haven’t washed the covers yet but will update the review if needed.) We love all.the.things. - - the quality, eco-friendly mission, amazing options/features, free returns, trial period & customer service for this product and can see it serving our kid & pet friendly family for years to come! Can’t say enough good things about the competency of the staff at Barton Creek mall in Austin, TX as well. Also, check out the founder’s YouTube videos for anything and everything sactional if you’re hesitant or having trouble after your purchase. There is more than enough help with StealthTech as well, which I highly recommend. Sactional + StealthTech takes TV watching to a whole new level - movies, music, sports will never be...

Shopping for our new Lovesac couch was a great experience but buying it has been a completely different experience. When purchasing we were told one item was on back order. We placed our order anyway knowing we could wait for the one item, plus the item back ordered wouldn’t make too much of a difference to a completed couch, it was a piece for our “ottoman.” However after the purchase we have gotten two calls letting us know more and more items would be back ordered making our couch not functional upon its arrival. This information should have been given to us at the time we placed our order so we could have planned...