Men's Wearhouse — Local services in Austin

Purchased a suit on 9/11 at a total of nearly 500 dollars. This is where the manager or owner might want to look at security recording IF they have it. Just want the person in charge to see what happened.. My fiance and i went to pick the suit up today 9/25, at around 5:45 PM. Check the tapes guys. We walked in and were greeted by "NOBODY" we were in the store for 5 min before one of two people, whoever the were, sat conducting an interview in the back. Finally, around 5 min later a guy got up from thr interview and asked us if we need help. I told him I was picking up my suit. He got my name and got my suit, on a hanger, no bag. He said, do you want to try it on, I said yes, and he disappeared with the suit and sat back down at the interview to play with his cell phone. Wheres the suit ?. I looked thru all the dressing rooms until I found it. Tried it on and waited for somebody "ANYBODY" to follow up on what they did. Nobody came over, nobody asked anything about the suit or the fit. There was only 2 people in the store and both sitting at the interview. We waited and waited. We could have stolen ties, shirts, entire suits and they wouldnt have known. Absolutely no one either cared or payed us any attention. AGAIN GUYS CHECK YOUR TAPES.. After we spent some time in the store unattended, a young guy walked into the store and went to the back. He also said nothing to us. A short time later I found him sitting on a stool amongst the suits, playing on his cellphone and I asked if he worked there. He said yes. I told him we were picking up a suit and he said he thought someone was helping us. Really? Who? Nobody was watching the store. I think this location would be perfect for any of the vagrants that live a block away to do some championship shoplifting because lets face it, not only does the service suck, the staff is non existent. The place was nearly and completely unattended. The guy sitting on the stool got up and put the suit in a bag and said thank you. This guy had NO IDEA who we were or if i paid for what i handed him. I could have handed him 3 suits and he would have bagged it up. Didnt give me a receipt, nothing, never even checked. Is this place that screwed up ?? If the manager wants to get in touch with me, BRING IT ON. My ticket number is 1991741. Now for anyone looking for a great suit dont make the same mistake I made. I knew I should have gone to Nordsrom Rack and got a fantastic suit, great tailoring (which is a complaint here) and a fantastic LIFE LONG warranty for return of the garment. And, I have gotten beautiful Italian suits at The Rack for a few hundred. Well worth it. Read the prior reviews of Mens Warehouse. Good Luck. 500 dollars and this is what to expect. My first and last time to Mens Warehouse. Very disappointing and bazaar place. In...

Awful location, buy elsewhere. I'm not sure if it's just the location that sucks, or all Men's Warehouse's, but I'll find out tomorrow morning when I go to another location to exchange my shirt: Myself and my brothers entire groom's party selected this location for our suits and accessories for my brothers wedding, which is tomorrow. They called us all in once our suits were in, and I drove from Cedar Park to the Southpark Meadows location to pick up my suit. After 40 minutes of waiting, I was told my suit had not come in, but I'd be contacted when it was really there...so I left with a $300 pair of shoes instead. I was happy even though my suit didn't show; Until 3 weeks went by without a call. Finally, my brother texts me to let me know my suit had been there the whole time, and that when he picked his suit up, the only competent attendant let him know about the mistake. So I drove all the way back from Cedar Park to obtain my suit. When I arrived, I tried my suit on and found that one entire sleeve had an extra couple inches in DIAMETER, which is not something easily fixed by their in-house tailer. So they reordered my jacket and told me it'd be delivered to my office in Dripping Springs. Well a few more weeks pass and I receive no phone call...so finally I was on my way home from San Marcos so I stopped in. Low and behold, my jacket was there, and had been for some time! So I picked them all up and went on my way...vowing to not go back there. Then three days ago, when I I realized I needed a new plain-white dress shirt for the wedding tomorrow. I happen to be on my way home from San Marcos again, so I stopped in, thinking "What the heck, one mistake isn't enough to ward off my loyalty." So a woman measured me, showed me a shirt and said "You're a 'long'...so this will fit you perfectly." Today, we had my brothers wedding rehearsal and all went great, until I came home tonight to begin to pack and tried on my shirt that would "...fit perfectly." It's grossly oversized. Luckily, I've found that there is another Men's Warehouse close by my home that I'll use tomorrow morning to replace my shirt...if the slightest thing goes wrong, someone's getting an earful for wasting all my time and JoS. A. Banks will receive the rest of my normal business. Not to mention...this store location literally has ONE competent attendant (name starts with an 'S' and ends with an 'ergio'); everyone else is a mindless drone who'll agree with anything...

My partner and I come here all of the time and we love Lisa so much. Unfortunately, she was not here today and I didn't have the best experience. When I walked in to grab a few of my husbands items that we had been waiting on,there was no one manning the front desk, so I waited. I looked over and saw the entire staff sitting or standing at the back and I did see that they noticed me and yet they continued hovering around the computer. I walked back there and they helped a gentleman in front of me and said nothing to me. I waited a couple of minutes for their attention. No one stepped forward until I spoke up and said could I have someone help me at the front, so that I can get the items that we've ordered. Silence ( like I'm an intrusion and they're all waiting for someone to offer to help me). Finally, a very nice Hispanic man with glasses offered to help. When he stepped into the back,I said sorry I wasn't sure if you all worked the back only( which I knew they didn't), but there wasn't anyone in the front. A white woman with light curly hair and glasses said we work the front too. We're busy doing our schedule right now.

So what you're telling me is that my business isn't important to you right now.

I'm in the customer service industry and this is a big no no. Your schedule doesn't take priority over customers coming in and since there are only two computers, and only one person can be on the computer at a time then maybe the other 4 of you should be working instead of hovering or maybe do your schedule during lunch?

I shouldn't have had stare at y'all waiting for assistance , then ask for help and then experience your not it silent game until someone decides to do their job. Funny how one of y'all jumped to help the man before me. I know that you make commission. Is this one of those things where y'all don't think you're going to make much off of me bc I'm a woman?

Anyways, we'll still come in bc of Lisa, but someone should have a talk with the rest of you. Especially the white Lady with light curly hair and glasses. You always prioritize...