milk + honey | 2nd Street District — Local services in Austin

Yesterday evening I was given an opportunity for a last-minute first-time Swedish massage for 90 minutes. The more that I spoke with the lovely woman on the phone the more excited I became to being there--until I heard that the location was r downtown (of which I hate to go).I changed into their spa robe and flip flops and went inside the more inner chamber--pre-waiting area and down-time area post massages. I barely had more than a minute to complete my form and "Alma F." came out and over to introduce me and STRONGLY shook my hand to welcome me then guided me into my designated room. I was shown into the "couples" room; two massage tables with a cabinet and sink area with muted light; the music was REALLY loud and quickly asked her to kindly turn it down, which she "kind of" surprisingly did. We chatted about all my "issues" and then I asked if I could lie on the other bed farther from the pocket door. She asked why, and I said it would be quieter; she said it really would not be so I trusted her. It later turned out to truly "be" an issue. I believe now that the music was louder for a reason; the entire time that I was there I could here periodic "talking" not soft mumbling and footsteps clearly going up or down stairs SOMEWHERE. The table was very comfortable but I also wanted to be farther away from the lamp that illuminated the entire large room. The second she first began touching my skin, I noticed something out of character. I began to think about it and realized that her hands had some kind of roughness or calluses on her palms.This entire massage I was worked on with rough hands but very smooth elbows; I actually couldn't believe it. I liked the extra "hot towels" on my lower back and feet, however, Alma's techniques can be improved. Each time she brought over hot towels or a tool that she needed, I noticed she'd literally let them PLUNK down on my table. I could feel it and it disturbed me.This occurred a number of times and I didn't appreciate it at all. She needs to learn more finesse overall. Further, the floors were tile; Alma sat on this low rattling stool; rolling over the tiles was very loud, and disrupting. Her massage techniques were good, however, we had an in-depth conversation about all of my body's issues over the years. I guess she has been so "accustomed" to those who require and seek deep tissue massages that she inherently and naturally works in that way. I gently corrected her often and she tried very hard to comply. I also noticed that she worked "fast"; she rubbed quickly and that bothered me enough that I had to gently correct her again and when she massaged in surgical areas or reach trigger points, I flinched; I flinched quite a few times and corrected her again. Alma, I believe is not very well suited for specific and complex kinds of pain issues. At any rate, she was at the end of her time period, I sensed, and thought she would gradually cadence to a close. But she rather quickly just sort of--stopped... I was a little stunned and disappointed again. At the beginning she had made a rather confusing statement that she had a "break" after me, perhaps she was implying to hurry a little so she could go to it, as to why she ended so abruptly. So I arose from the table only to be greeted with ugly wet towels simply tossed willy nilly into the sink right in front of me--how uncouth. I toweled off and went to fetch my clothes out of the lockers I thought were very nice and after learning them, that it was a cool safe-type code system--no key to manage. I took my clothes and shoes and headed into the second bathroom to change and I immediately smelled urine! Yuck! To smell urine on a floor where men could have been (or little boys) is one thing, but for the ladies restroom, is totally unacceptable! I quickly put on my own shoes. I went to dry my hair and there was no deodorant! Outrageous; unfortunately, must give 2 stars and will...

I have never posted a negative review in my life. It goes against the way in which I choose to spend my energy, which is in more positive and energetically affirming directions. But today, I feel called to use my voice an am grateful for this avenue.

If you have had a cold in the past 2 weeks, do not book a massage here because you will be kicked out, even if you are already on the massage table, even though there is nothing anywhere on their website or intake screening about this supposed 'policy'.

I have been to milk and honey a handful of times and was excited to use a gift certificate for a massage after a very stressful week in which my son had been sick early in the week. I was in the room with the therapist about to get on the table as we were talking about what brought me in that day. I mentioned to her that I'd had a stressful week with my son. I was 5 days into a cold and was looking for relaxation. She proceeded to tell me that they don't recommend massage when people are sick bc it spreads the infection into their system. I told her I wasn't worried about that bc I wasn't sick at all, it was merely a cold, and very much on the back end. She went into how they don't work with people when they are sick. I explained once again, that I wasn't sick. I never had a fever. And I simply had a cold 5 days ago that I was on the back end of. She then said something about a 2 week window and that they ask people to have not had a cold for 2 weeks! I asked if this is on their website and clearly asked of every single person who books bc surely at least 20% of everyone they see in the winter, will be somewhere in the vicinity of a 2 week cold.

The manager gave me the same story. When I asked her to show me where on the website this policy is stated, she pointed me to something on the very bottom about open wounds, but with zero mention of colds or any other ailments. She said we ask that our employees are not sick and we ask the same of our clients. I reminded her that I was not sick but was on the back end of a cold. And again reminded her that actually they do not ask the same of their clients because it was never asked of me and nowhere on their site is this stated, nor in their screening process.

I work in wellness and helped open and run a wellness center 12 years ago, in which 30% of our business was for massages. People came to us in order to actually feel better and yes some of these people had colds or other ailments and our role was to help them heal and feel their best.

I understand if Milk and Honey has a different reason for being, and a different policy, but rather than take someone through making plans, taking an uber, geting undressed, into a robe, into the dim massage room, and then telling them they can't get a massage, need to get dressed, be re-booked and take their uber home....if this is going to be the policy, it needs to be fairly and uniformly applied across the board and up front with everyone. And if the policy is that no one who has had a cold in the past 2 weeks can book a massage, then get ready for a big...

I went to this salon a few months ago and got a haircut with "Amanda" and She put a lot of time to make sure I love my hair. Today I decided to go and get a haircut with her unfortunately she was booked so The front desk lady told me there's another hair stylist available and she promised me that she would be as great as Amanda.

the new hairstylist greeted me nicely and introduced me to the gentleman who washed my hair. Before she ask me that what I wish to do with my hair she told me that I need to pay a bit more. then I told her that I want my hair to look different, I asked for heavier bangs and told her to thinner my hair extremely and I don't want to have a lot of layers. She told me for thinning my hair I need a lot of layering. And I said nicely it's ok and I trust her and to do her best.

First of all I didn't get the head massage which They have to do. And about cutting part, I think it only took her 5 or 7 minutes to cut my her, and she took a lot of time to blow drying my Hair. then when she was done with the blow drying she shortened my bangs to above my eyebrows which I said I want it to be under my eyebrows,even She didn't layered any of my hair in order to make it thinner, even though I reminded her a few times during the service. And she avoided to fix my bangs the way I wanted. At the end I gave up on telling her what I want.

I don't know where does her irresponsibility come from! I'm not saying she was racist or not but At the moment I was thinking she doesn't care because I'm a foreigner and have an accent and for that reason she thinks I'm stupid and don't understand.

I was thinking about 75 $ service plus 25$ tip. But at the end I had to pay 95$ for service! I didn't really wanted to tip her! The only reason I included tip is because of the guy who washed my hair and I didn't want her to feel bad so I included 5$ Tips for her and 15$ for the guy. I didn't get the service I deserved and paid for!When I got home my best friend and my boyfriend they both didn't noticed any changes and they said it looked better before and I shouldn't have cutting my hair.

I think it's not a wise decision to put unprofessional people next to professionals and advertising them with a lot of confidence! I'm so pissed and angry. I have had cut my hair in many great salons in different places (US, Europe, and my home country) and I never had this experience before.

The time I scheduled with Amanda I had longer hair and my hair was split and unhealthily. Amanda did a great shampooing and conditioning + head and forehead massage + put a lot of time on cutting my hair (cutting bangs and thinning) + blow drying + cutting again and correcting + styling and a applying hair products. And asked me a few times if I like it or not. For that service I paid 75 $ plus tip.

I booked a redo appointment with Amanda to fix my hair tomorrow! But I'm not sure if I want to go back to this salon again after that if they don't feel responsible for...