Hyatt Place Austin Downtown — Hotel in Austin

I am in love with this hotel! I stayed here for a convention from Aug 15-19th and everything was fantastic. My room was spacious and even the views of the surrounding buildings were beautiful. The breakfast was generous and the coffee top tier. The staff was also amazing! The evening I checked it, the valet service was kind enough to take my bags to my room for me while I figured out parking.

The night manager even tried to help me find different disabled parking so I wouldn't get towed. We couldn't find anything that would assuage our worries but the fact that he tried to help and then checked on me the next day was so sweet.

My only small complaint was the morning I checked out, I asked for help with my bags because I have a disability and carrying heavy things isn't something I can do very well. The female manager was a bit dismissive and offered me a luggage cart (this doesn't alleviate all of the heavy lifting) and said maybe valet could help but no one did. The luggage cart in question was janky and I was clearly having a hard time with it when I came through the lobby but no one offered to help.

Luckily, one of the sweet guys at the valet helped me load my car. Overall, I love this place and would highly recommend it! JW Marriot has nothing...

Great Downtown Stay with Exceptional Service I recently had a fantastic stay at the Hyatt Place Downtown Austin and wanted to specifically call out the outstanding service I received from the front desk staff. From the moment I arrived, Hallim greeted me with a warm smile and efficiently handled my check-in. He was incredibly helpful in answering my questions about the hotel amenities and offered some great recommendations for nearby restaurants. Throughout my stay, whenever I passed by the front desk, Hallim always offered a friendly greeting and made me feel welcome.

Beyond the exceptional friendliness of Hallim, the hotel itself is in a prime location, within easy walking distance of many downtown attractions and the vibrant 6th Street. The rooms were clean, spacious, and well-appointed. The complimentary breakfast offered a good variety of options to start the day.

Overall, my experience at the Hyatt Place Downtown Austin was excellent, and the exceptional service provided by Hallim truly stood out. His genuine friendliness and willingness to assist made my stay even more enjoyable. I would highly recommend this hotel to anyone visiting Austin and look forward to staying here again...

If not for Paul Green at the valet service, I’d leave 2 stars. The customer service that Paul and the lovely front desk staff provided are causing me to give this a rating it does not deserve.

I don’t know why a 3 star is trying to provide valet and bell hop service. It’s awkward and unnecessary. I feel bad for the Valets. I feel bad for the guests. Their tiny driveway is a mad house.

I watched these poor valet kids swarm these guests all weekend, and none of them wanted anything to do with it. Truly a bizarre spectacle.

This hotel is $100 a night. Using college kids to try to extort an extra $60 a night for parking plus tip is INSANE. There is no mention of a parking fee on their website

This hotel is trying to compete with its 4 star neighbors but it needs to just be what it is: a cheap place for people who are here for work.

Do yourself a favor, if you want a vacation, go to JW marriot or The Line. If you want a cheap clean place to stay while on business, go to La Quinta.

As an Austenite of 55 years, I can’t wait to see this place go. I guess they are just waiting for the convention center to completely die before they shut...