Kasa Downtown Austin — Hotel in Austin

Upon our arrival, we encountered an issue with the monitor used to enter the temporary elevator code for accessing the upstairs unit—it was not functioning. Consequently, we had to wait outside until a resident passed by and helped us by scanning us in.||Once inside the unit, we were surprised to find there was no toilet paper available anywhere. I immediately contacted the 24-hour help number via text but received no response. I then called the help line and was placed on hold for 10 minutes. When someone finally answered, they assured me they would notify the onsite representatives.||After an hour and a half with no follow-up, I called again. This time, I was informed that no one was available on site, but they would ensure toilet paper would be provided within 24 hours. When I asked how we were expected to manage in the meantime, I was told we could purchase toilet paper ourselves and would be reimbursed. I also inquired whether anything else could be done to address the inconvenience and the fact that we were not receiving the amenities that were listed in our reservation. The representative said that aside from compensation for the toilet paper, nothing further could be offered. I then asked about the possibility of a late check-out, as our plans were being disrupted while we searched for toilet paper, but was told that this would incur an additional charge. The representative maintained that no other compensation could be provided.||During our stay, we were abruptly woken up by the building's malfunctioning fire alarm which blared loudly for 15 minutes at 8 a.m. and again the following morning at 5 a.m.||Additionally, there were several issues with the unit itself. The bathroom sink’s water pressure was so low, even on full blast, that it was essentially a trickle. The pullout sofa bed was provided with only a single flat sheet—no blankets or pillows. Half of the glasses in the kitchen cabinet were dirty. There was also a loud buzzer noise coming from a water shutoff in a closet, which went off several times an hour.||Overall, our experience fell far short of expectations, and despite reaching out multiple times for assistance, the response was inadequate in addressing the many issues we...

This place is absolutely abysmal.

First of all, you book and pay them a non-refundable fee only to find out that you then have to upload your drivers license as part of the check-in process. (Interestingly enough, my credit card was stolen mere days after I went through this process - I can't prove it was related, but this was the only new vendor I paid using that card in months and then mysteriously started seeing fraudulent charges... Thank you to AmEx for catching it.)

The hallways are sweltering. They're too cheap to run the air in the hallways, I suppose.

The apartments are okay if you don't mind existing in a literal concrete box. They're stark and they echo horribly.

The bed creaks with every movement.

It looks like someone tried to punch a hole in the utility closet, where I assume the hot water heater is.

The best part is, there is no hot water in the shower. None. It barely gets room temperature, if that. I reported it to "management" via email and they claimed to be sympathetic and said they'd ask for it to be fixed, but made no promises. Day 3 here and I'm still without hot water.

I get that most of these things are inconveniences / first world problems. But when you pay hundreds of dollars per night, you expect to be able to take a hot shower.

I expect to be traveling to Austin regularly for the foreseeable future. I do not expect to ever stay at a Kasa again. I also expect to tell everyone I work with (who also travels here regularly) to avoid the place...

Unfortunately, the cons outweigh the pros of this place. The room was located right on the street and you could hear people talking outside and all the noise from the street, including garbage trucks at 6am. It was also very loud outside the door in the hallway. We could hear a service door being opened and closed and people talking in the lobby. We also didn’t have more than 7ish minutes of hot water in the shower. Lastly, on our last night, the fire alarm went off 3 different times. When I went to the front desk, they said something in the fire panel was setting it off and the fire department was there but they had to wait for a tech to turn off the fire alarm. We got very minimal sleep on our trip and were disappointed in our room. I was also shocked to see that other people have had these same exact issues in the past (hot water heater not working properly and fire alarms going off in the middle of the night). Kasa must own several different rooms in this building but you don’t know where your room will be located until you check in. There were only 2 rooms that we saw on the first floor. The building itself is in a good location in downtown Austin but our room placement was horrible. I would recommend you spend a little bit more money to stay in a hotel and guarantee you’ll get...