Stay Local Austin by Portoro — Local services in Austin

We stayed at The Leslie in Austin, Texas. I made our reservation through Marriot. The booking process and communication from the company has been great. The 2 star review is based upon the quality and condition of the property we stayed at, not any owners and/or communication. Below is the email I sent upon our departure.

Hello there,

I just completed a stay at The Leslie in Austin, Texas. Overall, 2.5 stars out of 5. Below are reasons for my opinion.

The house overall shows it's age. A little bit of touch-up painting could go a long way.

There were multiple windows left unlocked when I arrived.

There were no towels when I got in the shower. After quite the hunt, I found all of the towels wet, in the washing machine. I had to rewash them as I had no idea how long they'd sat wet, dry and fold them myself. I left what I did not use on the dining room table.

The toilet in the master bath did not work well. It was loud and hissing and it took forever for the tank to fill. We stopped using it as it was scaring my son. I was about to shut the water off because it ran for so long, but upon further inspection realized the tank was filling at a very slow (but loud) pace.

There were no directions in the digital packet regarding the pool. Directions for how to best operate the cover would have been helpful. It was gigantic and heavy. I debated letting air out to move it but then I was not sure how I would reinflate the cover. I was hesitant to lay it on the ground as I did not want to have leaves stuck to it and be put it in the pool upon recovering it.

The pipes had a ton of air in them in the kitchen and both bathrooms.

There is a strong smell of gas at the front door.

The set of 4 lights in the livingroom ceiling would sometimes strobe when turning them on. The switch by the front door was sporadic if it worked for those lights. The switch for those lights by the TV seemed to work more consistently.

Overall, disappointed. My son felt unsafe and did not like staying there. For me, the house served it's purpose but it is not somewhere I would stay again and I would not recommend anyone else to stay there.

Please let me know if there are further details you need from...

The design, beauty and functionality of this property blew us away! Although it sleeps 10, this worked well for our small family as our teenager loved having privacy in a den as well as her own bedroom upstairs.

Since it was over 100 degrees every day we were in Austin, taking a dip in the pool to end our evenings together was such a treat - and there are fans and misters for daytime sunning too.

They really thought of everything to make the stay comfortable - extra pillows and blankets, a k-cup and a carafe coffee pot, huge ice maker, beautiful glassware & light fixtures, automatic blinds, and a lot of windows provided plenty of natural light but were all situated in a way that our privacy was never compromised. The local limestone that the architect included inside and out was stunning as well - and I’ve never commented on building materials in my life!

East Austin was a great location - close to everything (bat bridge!) and only 15-20 minutes to the airport too. If we come back to this city, there is no doubt where we would want to stay.

Highly recommend the...

This is way overdue. Tommy and Angella are incredible people. We had a horrible experience with our previous property managers for an airbnb property my brother and I own, so we reached out to Tommy, and honestly the last 7 months have been a breeze. They go out of their way to deliver the best experience for our guests, AND they treat us like partners in this whole process. We had one part of the property be affected by the recent winter storm -- the water heater broke and damaged a lot of the space. Tommy is working with us to get this fixed, which goes well beyond the agreement and his responsibilities. Amazing, down to earth people that I couldn't recommend enough. And what's great is that they've been doing this for 20 years, are true Austinites, and really know the city. Trust me and use Stay Local to manage any properties you're looking to short-term rent, you...