The Meteor Bike Shop Austin — Local services in Austin

I've never experienced such consistently bad customer service than when walking into a random local Austin bike shop and timidly asking a question...an act that typically garners instant scorn. Not this place! Walk in with a dumb question and they will actually be nice and say, "no worries, it's our job to know, not yours, we'll help you figure it out!" (That was my first visit when I didn't know what kind of brakes I have.) I had to take my bike somewhere else to get a warranty item done (very popular eastside place with loads of great reviews), and the guy at the front desk was dismissive and rude from the second I walked in and said hello. I don't write bad reviews, because I assume maybe someone is having a bad day, or there is one bad employee, etc., and I never want to hurt a small business from one interaction. But it was frustrating to experience it yet again, and it reminded me to come review my favorite shop in town. Been here several times for various things and they are always generous, friendly, helpful and fair....

A cycling pal recommended the Meteor Bike Shop a couple of years ago. Great service, guys that wanted to help, honest info. and just good people. I wasn’t looking for a new ride but admit eyeballing the candy in the shop window more than once when getting frequent repairs to my S-Works Tarmac, it’s not a spring chicken.

Admittedly, the thought of a new ride instead of repairing the more than a decade old ride could take advantage of improvements, like 12 speed, wireless, modern wheels, tubeless, disc and at a great value? On top of all that, my new ride was setup with tubeless and in my garage the same day.

While at the shop, I wandered into the Meteor Coffee Shop and had a sublime latte and freshly made bacon & egg taco delivered by friendly folks (great salsas, too).

Why go to just a store when you can get help from friends you trust and have an incredible experience from start to...

In early retrospect, this feels like the kind of place that makes me want to pay too much to get my bike serviced...

quick, thorough, reasonable $ basics great orange-peel biscotti (not stale or hard) jasmine tea available

First of all I walk in and it feels like a opening party at an art gallery; someone offers me a beer out of the keg shortly.

(4 year anniversary celly) -- but that just seems kind of how this place goes—

I had a casual conversation with Nick about his story as he worked over the details of my bicycle... long story short, why not have the experience, and the product (and have a shot at leaving with more than expected, on both)

disclaimer: (wrote this in the 'backyard' area on sunny Friday evening, listening to the DJ and eating their [complimentary] pizza)

...turns out I didn't need a new tire, just flat repair... No bumps in the [seated] tire as I roll...