Infinite Recovery Drug & Alcohol Rehab - Austin — Local services in Austin

I am writing as true and honest review I can from my experience with Infinite Recovery and sending a loved one into their care. I began searching central Texas treatment centers and reading reviews. Infinite had by far the most reviews and I liked that much of their staff was in recovery. I have a lot of respect for those who have found recovery. Everyone I spoke to on the phone was very nice and seemed sincere. I do think most of their staff is sincere and do there best. Unfortunately that is where it ends. Their treatment facilities are portrayed as mindful and peaceful places. Often described as a "Ranch" "Hacienda" or some other buzz word. All on sprawling acreage with pools, fitness facilities, gamerooms and daily visits with therapists to help you along your way. This is not the case. The facility seems more of a detention center to process court ordered rehabilitation for people who don't want to be there. There is a very high security fence around the facility not to keep people out, but in. Lock downs and strip searches are common place. Groups of patients would have privileges taken away for other patient's issues, like a bed not being made properly. Maybe this works for some and needed for others. At least Infinite Recovery could let people know this is their method. The pool is not available to swim in. The fitness facilities were bands, inflatable balls, and boxing gloves that you couldn't use without permission. The fitness room also doubled as the gameroom. Patients also couldn't go outside to exercise. Therapists were few and far between and you had to make an appointment to try and see one. Nurses were not around when needed. When I tried to ask questions regarding my loved ones condition I was told they couldn't discuss things because of HIPPA rules even though I checked my loved one in and paid out of my own pocket. I also was not allowed to speak with my loved one unless it was on speaker with a councilor present. There was supposed to be a Client bill of rights that is read and signed. That didn't happen and I was never informed of it nor was my loved one. When my loved one checked out. Infinite would not let them leave from the property. They had to be driven and dropped off at a convenience store. Someone struggling with alcohol addiction and Infinite is going to drop them off at the source trying to tempt them. Retaliation? Certainly a reputable organization would not do this. Why isn't a hospital standard protocol? It wasn't until my loved one repeatedly requested to be dropped off somewhere else that they were allowed to be dropped off in a hospital parking lot. I wasn't allowed to pick them up at the facility. It's taken months to get a partial refund. When they did send it; it was sent with another patient's refund and records. Talk about HIPPA violation. Lessons learned: Staff to patient ratio is a big deal and councilors are not therapists, it's just a way of saying group leader. They really should be broken out from that ratio. Therapists are most often contracted to work with many different treatment centers, so they are not on location full time. Often you will see the same therapist on different treatment companies web sites. Nurses are also a big deal to have on staff. Anxiety/panic attacks are common after withdraw. Many such attacks were witnessed by my loved one without a nurse available. The sad truth is you get what you pay for and I strongly feel Infinite Recovery is a go through the motions treatment center that puts profits ahead of patients. I was tricked by reviews. In hind sight when read the reviews now; I see how canned and similar they all are. About the same length and say the same cheese in a different way. Also if you look closer and see where the people giving the reviews are from; they tend to be from people who give reviews all over the country and not around Texas. The reviews can't be trusted as others state. If you are going to send your loved one to Infinite Recovery, BEWARE. Request a tour of...

Infinite Recovery was an amazing opportunity for me and I am forever grateful that I was able to go through their program. I had been sober almost 18 months and had relapsed on heroin. I always thought I would never be back in that place but there I was. Again, I wanted only to die. I knew what it meant to go back into the lifestyle of a heroin addict and I dreaded it. I was lucky enough that I had good support from family and friends to get me into treatment. I tried for weeks to do it on my own, with every intention and desire of staying sober but wasn't able to do it by myself.

Infinite Recovery has a boxing program which played an integral role in me being able to jump right back into my recovery. I have always been an advocate that exercise and nutrition should play a huge role in my recovery. Before my relapse I worked out as regularly as I attended meetings and met with my sponsor. Boxing became my outlet for stress relief and an hour where I could be completely present in my body. Much like lifting, the focus boxing requires, only helped me clear my head. The sweating helped me detox faster and I was able to sleep. If you've ever detoxed from opiates, you know sleep is a godsend! I've had general fitness trainers but the boxing program was very different. It didn't focus on just lifting weights, but increasing focus, coordination, discipline. Before my relapse I had been studying for my own personal training certification, which fell to the side after I started using again. After a week of training with Jeff, I could feel my passion and determination to get my certification and made a commitment to myself that I would finish my course. Jeff, their trainer, was nothing but supportive and encouraging. He pushed me physically and mentally every day, reminding me that it was nothing compared to the hell I'd been through. I remember these talks and the training today when I train and go about my day. I believe God gives everyone talents and passions they can follow to help others. I bonded with Jeff because he shares that same love of fitness as I do; the same desire to help others with the Body aspect of the disease. It's what I want to do with my life and I don't know if I would have followed that had there not been the boxing program.

Infinite provided not only the shelter and level of care I needed, but the type of program I knew I needed. They were 12 step focused, which is all I wanted. I knew from experience that the program does work, I had only ceased to do my part.

I am 4 days shy of 6 months sober today. I see my family regularly. I have a loving circle of friends and people in recovery. I have a sponsor I work with and a guy I am taking through the work. My son is visiting me for two weeks, a son I haven't seen in 6 months. I still box multiple times a week! I am also two weeks from taking my exam to be certified as a trainer. I've repeatedly passed practice quizzes and exams. I intend to train people in recovery and share my story with them. I've been addicted to drugs for over 10 years. I lost my best friend and girlfriend in front of my own eyes. I've been in and out or treatment and state jail in Texas. I had 18 months that I thought was lost but Infinite helped me get back into my program and for that I will be eternally grateful. I am a live and I am happy. The boxing program put a fire under my ass to get moving and bring my dreams to fruition. It started with a simple call asking for help from a 29 year old who didn't know what to do other than to take direction.

I hope you've made it this far. If you're struggling there is hope. If you know a loved one who is struggling there is help. No one is past saving. It is hard work but not nearly as hard as continuing the life we lived before.

Thank you...

It’s really nothing like they describe. No walking trails, the men are housed in trailers and a large “shop” they converted to sleeping quarters. He got to eat the nasty food in a garage for the first bit he was there. They serve nasty pre made food they bake in the oven, so no personal chef as advertised either. He was supposed to see a medical doctor every week but didn’t see a doctor once. It was like pulling teeth getting ahold of some of his advisors, specifically Schuyler. Because of this we weren’t able to get his apartment lease cancelled and have had to pay for two extra months on it. We paid a lot of money for my husband to be here, it was supposed to be dual diagnosis and care but they basically just got him sober and then threw him out to the world with no emotional or mental help, and with little to no instruction for the what next. They didn’t keep me in the loop at all. They claimed we’d have weekly family therapy sessions. We had one in a month. So in 30 days I was only allowed to converse with my husband for a total of 1 hour (family therapy session) and 30 minutes 3, ten minute conversations once a week starting a week after he got there till he left. They gave us no tools, no instruction and no guidance for him to be successful when he got out so we have just been winging it. Our home is 4 hours away and they knew this, but because they were trying to find a way to keep my husband for more care(more money) they didn’t let me know until the last minute. I got a text from them asking if I would be picking my husband up the next day. I had just spoken to him the day before and they were still saying they didn’t know when he was coming home but maybe in the next week. When they couldn’t convince him to stay for the residential part, mostly because he had a job he had to return to to pay for their wonderful treatment facility 🙄, they had no choice but to release him. So I had to make all kinds of short term arrangements to to get him the next day instead of over the weekend like I had planned. They set no expectations on what to do when I got there, I joked they’d probably just kick him to the curb with his stuff and it wasn’t far from the truth. No exit interview or therapy, no help from anyone. Just “here’s your sober husband we’ve given you no advice on how to help going forward! Thanks for the 40,000$”. Accept they didn’t even say thank you. They didn’t allow us to talk for over a month, I had no idea who I was getting back, and they couldn’t have cared less was my overall impression. I’m very disappointed. I thought I was paying for my husband to go somewhere special, like they make it on the website and when you speak to the intake people, it’s nothing but a money machine. They tried to make him stay for their “full spectrum of care” but he only stayed for the 30 days yet we’re still being charged the full price and have yet to receive anything showing how much we owe or why. I would recommend looking...