White House Black Market — Local services in Austin

The fitting rooms are not safe. To my knowledge all other customers had left the store while I was still in the fitting room making up my mind about a dress. I bent down to try to get the dress off, because it was stuck, and the curtain rustles. I quickly turn around and there is a hand reaching in to get my bag. I start hollering and making a scene, then the hand retracts. No apology or any remorse was expressed. I spent what felt like 10 minutes in there trying to calm down before leaving the store without making a purchase.

I didn’t know what to do, but in hindsight, the people working there were really interested in getting a fitting room started for me and taking my bags. I had two lightweight shopping bags (with just a few shirts I got on sale at other stores in them) and the bag I carry everywhere is a simple tote bag. None of what I was wearing was fashionable or pricey, so I don’t believe I was profiled. The fitting room set up is flawed because there is nothing securing the curtains closed or preventing entry while occupied.

The person that reached in knew when I was bent over. I would not be surprised if there was a camera in there.

Red flags: -Employees wanted to separate me and my bags while I shopped in their store. -Employees pushed getting a fitting room “started” and needed to take the dress back themselves before I could go back there. -Once the store was empty something happened, meaning that the employees did not have to be present out front at the time of the incident.

I absolutely do not want what I said above about the potential for an employee to be involved to be true and it pains me to feel violated in a store that’s owned by other stores I’ve felt safe in.

I just need people to know, whatever you do and at any cost, do not use the fitting rooms at this WHBM. Do whatever you need to avoid leaving the main store area. The fitting rooms...

Brand amazing- store great location. Staff luck of the draw. Today we got an associate who came off as rude and judgmental . So much so we left the store. My wife upset we could not have a nice shopping experience Past experience were nice at this store and helpful. Funny thing store was empty not closing time. I don’t get this behavior I took a shower today!

Whbm called your service number you post on every review below and on hold for 30...

Have to do a return and they asked me if I bought in their store (?). Then the lady told me she still learning to do return and called another lady come to help. After whispering with each other, they said that i need to wash the shirt because it was dirty. Don’t know what they talked about since the tags and also size stickers were still there. I never experienced this weird situation before… I...