Duluth Trading Company — Local services in Avon

We're from Massaschusetts but were driving by the brand new store in Avon, Ohio and decided to stop in. We were pleasantly surprised when we were greated at the door and offered a "sucker" (aka lollipop). We were told about the men's underwear sale and the complimetlntary water & coffee in the back. We purchased a few pairs of underwear but were having trouble finding the correct size shirt. Our cashier, Shelly walked us back to the online ordering area and stayed with us as my husband tried on various sized shirts until he found the right fit. (Turns out they had the size he needed and the color he wanted in the back room!) Shelly was awesome! So friendly and helpful. There was another tall middle-aged bearded gentleman who was working the register as well. He was very friendly and hilarious as he joked with my husband about football. Overall a great experience! I hope the underwear are as good as the commercials make...

Denise S. is truly a brand ambassador! She helped me on my very first visit to Duluth and is one of the main reasons I’m now a loyal customer. As a woman who owns a roofing company, I spend a considerable amount of my time working in extreme temperatures. Having appropriate clothing that is comfortable, durable, and keeps my body temperature at safe levels is essential. When I mentioned my line of work to Denise, she understood completely and immediately had numerous suggestions for items that I still wear to this day and swear by. Her level of knowledge and customer service skills are top-notch and should be commended. I’ve since told numerous friends and colleagues in the trades, if you want good quality clothing and amazing service, go to Duluth in Avon and...

Their clothes used to be great, now they're okay,.but they started using OnTrac to deliver without saying they changed delivery partners and my package has been back and forth between "out for delivery" and "received at the facility" 13 times. No one to contact about it, and Duluth says it's not their problem. Hundreds of dollars in the trash essentially and Duluth refuses to take responsibility for choosing to use a delivery partner that's been WELL known for never completing deliveries, faking tracking information, drivers signing for and stealing the packages they're supposed to be delivering, and ignoring customers for several years at this point. I would have paid for shipping if I knew this was the "free shipping" option I earned by...