AT&T Store — Local services in Azusa

On November 25, 2025, around 3 p.m., I went into this store and needed to apply for a SIM card. The manager, Adam, greeted me and said I had to create an account to see the number or apply for a SIM card. He needed my ID, an email verification code, and my phone. When I gave him my phone, he had his female employee do all sorts of things. She scanned my information on their computer, then on their iPhone, and opened the "use reader to share" feature on my phone to scan my long numeric barcode. She also asked for my social security number. Oh my god, this is clearly information theft. How could applying for a SIM card be so complicated? I finally asked to delete everything, but the information was all there on my computer and iPhone. I couldn't explain why they didn't understand how to operate it. It's terrible that such a company hired...

Oh my goodness, my daughter and I had the best consultant EVER, her name is Melissa Saldana! She is close to being a saint, having to deal with my inability to understand technology, which is only one issue she had to deal with. The day before I spoke to her on the phone and she was just delightful, informative, helpful and personable. But the service she provided today was exceptional! She is so professional, answered all my questions and she further had to deal with my inability to figure out what I wanted, I kept going back and forth, but she kept helping me with patient understanding and exceptional interpersonal skills. She is such a valuable employee, I just can't thank you enough for having such an outstanding employee. She deserves to be recognized for her outstanding performance! Thank you...

The sales rep who helped us, Melissa Saldana, was amazing. She was kind, helpful, and she even waited for us after we called ahead to make sure it would be okay for my family to come in to add the two new lines to my account. She went above and beyond by calling the online sales to help with an issue we had, and helped us get an even better plan than we already had for less money. She was knowledgeable, respected social distancing, and was a pleasure to work with. I hope she is considered for management some day soon, as she is exactly the kind of person I would love to see managing...