Courtesy Home Furnishing — Local services in Baker City

The salesman was very nice giving me the room to shop. However, after I had bought and paid for a mattress out of the “dings and dents” section and had gotten it home in my Honda and found that it was not the right size. I called the store and was told that I had to talk to a specific person (whom I assume is the store manager) the next day I called and spoke with her. She was very curt and rude towards me even after I made it clear that I just wanted to exchange for the other mattress that was in the same section. I even had to say that I was willing to trade for the one I wanted straight across (even though it was $50 less in price). I put the original mattress back in the plastic and delivered it back to the store with the help of my friend and her truck. When I arrived and went in to do the exchange I was told that the original mattress “better be back in the plastic”.

I found the management to be very rude and inconsiderate. The only reason for the second star was for the deliver driver who helped me unload the unwanted mattress and load the other one. I will not be purchasing anything from this location again after...

We went to all furniture stores in la grande because we thought what can that Baker city store have for beds. We were told by a young sales lady to come on down stairs and see if you see anything. To are suprise they had more mattresses then all of la grande combined. She left us and said I will be back in 15 - 20 minutes. Lay on all you would like. She was a great young salesperson, and we found just what we were looking for. A mattress with a 20 year warranty made in Idaho. By the way they do carry kings ( most places don't anymore but order them) If they don't have what size you are looking for they can get them quickly out of Idaho. "Up date" The sales girl and delivery was wonderful. With that being said after about a week we thought maybe our new mattress was a little hard. I gave them a call to see if maybe we could exchange for a softer mattress. I was told no we have no such policy on are mattress. Guess I kinda took it for granted that every other brand of mattress we look at had from 30- 120 days if you are not satisfied return or exchange policy. We will still shop at Courtesy, but. "...

I have purchased several pieces of furniture from Courtesy & they have all been of great quality & are the statement pieces in my home. The service I’ve received has always been excellent & the prices are not only fair, but sometimes much lower than their competitors. Courtesy Home Furnishings in Baker City is my first stop for anything/everything I need for home decor. I highly recommend supporting this local,...