Metro by T-Mobile — Local services in Balch Springs

The worst customer service and experience I ever had in my entire life. As a regular customer with metropcs for many years I’m terrible disappointed from the poor cheap, no service they provide to their customers. Went there to change my phone number for being hacked by scammers. I’m receiving calls and texts 24/7. They refused to give me any information, they said call 611 to do it, we have nothing to do with it. For the same apparent reason I asked Mr munir at the store, no help at all, there was another lady that for whatever reason when I asked her she went to sit down while holding her phone. I left and will never go back to that specific store ever again. No friendly communication, zero respect, zero customer service....

This is my favorite MetroPCS store! This particular store has all the high end cell phones and accessories. They are always have a large inventory and I have always gotten the phone I wanted. They carry JBL sound devices to complete your phone. They also have a very large inventory of cases and many other accessories. The very best thing about this location is the staff. They are knowledgeable about their products and services. They are friendly and really nice. There seems to always be a full staff to accommodate everyone's needs. They practice...

amazing store and staff! Every time I come I always have a great experience. Defenitly recommend this store and Miriam amazing person to help you get what you need. Reasonable prices, friendly staff, and clean. Went in the other day to get a replacement phone, Miriam helped me find what I needed and wanted in a new phone, took her time to explain the features of every phone that I was interested in me, and was EXTREMELY HELPFUL AND KIND! Will keep on coming to this store and recommend it to...