Pizza Hut — Restaurant in Balch Springs

I placed an order online for pickup, pay at the store. I arrived to the store at the drive through window expecting my order to be ready as promised. girl #1 takes my payment, via debit card, processed it, I sign and she comes back to say it will be about 8 more mins. I said fine, no problem and continued to wait. Girl #2 then comes to the window to say that I need to pull around and go back to the end of the line because other cars are waiting. I politely told her that I’d rather not because I’ll have to then wait for all of the cars behind me, (4-5 cars) and politely asked for a refund. Girl #2 begins to get an attitude and says we haven’t even started making your order yet so it’s going to be 30 more minutes, I said well can I just have a refund, girl #2 yells and says “we can’t issue refunds, you need to move your car or I’m calling the police. So instead of giving me a refund or canceling the transaction so it can go back to my card, she slams the window and calls the police. This girl needs to be fired! Every business has a return policy, even Pizza Hut, not issue a store credit especially when it’s the store that made the error. This was totally uncalled for! Girl #1 should not have taken my payment if my order had not even been started yet, and simply updated me when I arrived instead of lying, and they also promised times that they could not fulfill, I get being busy, but just say that and I would have cancelled before paying, and there would be no need for any refund. But I’m the one that gets the police called. Like I told her, I know my rights and I’m not a criminal, and I have a right to a refund not a store credit! I will never come back to that store again, that was my first time stopping there and will definitely be my last!...

They suck. Really. They have ghetto hood rats working the front and they are disrespectful as ever. They forgot some food off my order so I had to call back to have them deliver it to me. They told me it would be here in 40 minutes. I had to wait 2 hours and still didn't have it. They told me I just had to wait cuz other people had to get their food first before I got WHAT I HAD ALREADY ORDERED 2 HOURS BEFORE!! I asked to speak to a manager and the girl hung up on me. So I called back and asked for a manager again. The lady who got on the phone portrayed herself as the manager but really wasnt!! I asked where my food was but nobody seemed to know what happened to it. I was told it was in the process of being remade and it would be delivered to me shortly. So i had to wait even longer for something i ordered 2 hours prior. I had to get out of my house at 8 pm to go get my food that I had already paid for because they still hadn't began to even make it. I got to the location and the "hood rats" were even more ghetto in person. The real manager had to come to the front and had no idea about what was going on. She addressed the situation and was able to get me my food that had already been sitting in the warmer the entire time. These little ratchet hood rats were as unprofessional and rude as hell. Aside from the delivery driver and the REAL manager, my entire experience with this location was horrible. I can say Pizza Hut has lost a customer. I'm sure it doesn't matter much because they have so many other customers but I know they will no longer be getting any of my business.

Oh and FYI I still ended up paying $47 for this! And a discount off my next order...

UPDATE- IT HAS BEEN OVER A WEEK AND I HAVE HEARD NOTHING BACK REGARDING THIS!

If i could give a negative star rating I would. Monday evening I placed an order for delivery at 6:30 and it said I would receive by 7 PM. 7:30 comes and goes and still no pizza, so I call the store to get an update on my order since it's been an hour since I placed my order, and the individual I spoke to placed me on hold after asking my name. The individual gets back on the phone and tells me its still at the store and asked if i wanted to come pick it. So, I ask why it's been at the store when I placed the order over an hour ago and the person goes to tell me DoorDash drivers deliver the pizza and they never came and picked it up and they didn't know that I hadn't received my order until I called up there. So I asked the individual how could they not know and I felt they should of at least given a call to say the driver hadn't picked up my order and could give the option of me coming and picking it up or just cancelling the order and getting a refund. Well the individual then asks me "Are you gonna come get your pizza or not?" I am so appalled that someone would talk to the customer like that. I then asked to speak to the manager and explained my situation and she did offer to remake the pizza for me, however due to the situation I just asked to have the money put back on my card and it has NEVER been...