Taco Bell — Restaurant in Balch Springs

So im really not the type to write bad reviews but this experience was horrible. It all started with the lady taking orders through drive thru. While i was ordering i kept getting interrupted while i was trying to order. Now i understand that you know your job and might now what im going to say next but when im trying to order i feel like i need to allowed to finish what im about to say. Especially when the next thing i was going to say was what her next question was. She was very rude and sounded super annoyed of the fact that i wasn't speaking fast enough. As far as I understand a drive thru is for the customer’s convenience not the customer representative. I say this because i worked at a Jack in the box and i was never this rude. Now i know it is not the stores fault it self but the customer representative but the store takes the blame. I didn't catch her name because she didn't mention it and didn't even greet us all she said was “Can i take your order”. Once i made it to the window she did not make eye contact and just snatched my debit card from my hands. I didn't say anything because i did not was to cause a scene or delay the line. Order was definitely within a good time frame but when she handed it to me she literally almost hit me and just let it go in my lap. I then checked for sauces because i had mentioned through speaker i needed 10 fire hot sauce and found 3 hot sauces instead. I then told her if i could have 5 fire sauces and did in fact give me my sauce but as she was giving it to me she was whispering something under her breath about how needy i was for the sauce. Now tell me was i right to write this bad review over this? Because i feel i am. If that continues without a mention all thats going to happen is the store is going to loose business. And i don't want that due to the distance it is to my house. But i hole this review leads to an improvement in heir customer service. The lady was an African Americans woman maybe in her thirties heavy set wearing a mildew color green sweater. Thank you. Food was great though. But i won’t hesitate to stop going to this taco bell because of their...

Fabian showed excellent customer service! I've been to this location several times and never reviewed it because of the back-n-forth experiences but today today's experience was review worthy. Several cars, late night but was one of the fastest lines to be served. Food came out actually better than other TB & Fabian, a regular employee( I asked if he was management but already "knew" because of his uniform since I had a familiaraty from my decades of jobs in FF( after I left Retail giants like Foleysor Macey's...Before owning my own businesses, one that I kick myself to this day for shutting down only because it had great potential of being successful.)-- Sorry, I went off topic( i need to hit a certain amount of characters to advance as a true guide, lol) I worked for YUM, corporation that owns & franchised out Taco Bell, Pizza Hut, KFC & Wingstop & A&W Rootbeer fast foods( if any still exist in Texas because they we're more popular in Houston & S Texas...Now Yum has now gone internationa to Australia & beyond! I also had worked my way up to store Management at Taco Bell/ KFC combo and dedicated a decade to Pizza Hut, starting as a driver to store upper management & finally District management before joining Corparate YUM! I even looked into getting a franchise but couldn't afford it 😞... Back to the Taco Bell review on Elam in Balch Springs. I've noticed they don't close early, the store is clean and food I received was fresh. If every employee shows the amount of customer service as the previously mentioned, then this store will earn a 5 star...

If I could rate this place zero stars, I would. I went through the drivethru a couple days ago thinking I might want an innocent little burrito. Well, the burrito wasn’t as innocent as it looked. I can’t even remember what kind of burrito it was because I’m trying to force that memory from my mind after what it did to me. The day after I ate this burrito, I had entirely lost my appetite and I was having intense abdominal pains. I was sweating a ton and I have never taken so many trips to the restroom to vomit or the opposite in my entire life. Turns out the burrito gave me food poisoning. FOOD POISONING!!! It has been 2 and a half days and while my symptoms have gotten better, I’ve missed two work shifts because if it. I can hardly function and I have never been in so much pain in my entire life. I don’t think I will ever go back to this Taco Bell. I have never had issues at any other Taco Bell in my entire life. If you want to get sick with vomit and the runs, be my guest and go to this Taco Bell. I am...