Men's Wearhouse — Local services in Ballenger Creek

I’m beyond disappointed and frankly disgusted with my recent experience at Men’s Wearhouse. I tried to return a suit the very next day after purchasing it for my husband, only to be met with poor customer service, misinformation, and complete dishonesty from the store manager. Before purchasing, I asked the sales associate what the return policy was, and was clearly told I had 90 days to return it with a receipt. Based on that, we felt comfortable buying the suit—even though we knew the event might be canceled due to weather. If we had been told that returns are at the manager’s discretion or that worn (even just tried on) items wouldn't be accepted, we never would have bought it. This is basic information that every employee should be properly trained on. Their lack of knowledge directly influenced our decision and ended up wasting our time and money. When I returned to the store, not a single employee greeted me. I stood at the counter for five minutes while staff ignored me—one associate finished with a customer and walked away, another just stared at an iPad. Only when I asked what do I do if I need help? did anyone acknowledge me, and I was finally told I had to see the manager. The manager’s attitude was shocking. He was warm and chatty with the customer he was helping, but the second he made eye contact with me, his smile dropped. He asked in an annoyed voice what I wanted. I told him I needed to make a return, and he literally rolled his eyes before ignoring me again. When he finally got to me, he took one glance at the suit—no more than a second—and said he couldn’t take it back because it had been worn. Yes, it was tried on in the store during fitting. That’s it. Never worn outside the store. I didn’t argue—I just left. My fiancé called corporate, who confirmed the return was at the manager’s discretion. They said they’d follow up with the store. The next thing we hear? The manager told them the suit was stained, dirty, and that I said we just didn’t need it anymore. An outright lie. I never said that—we simply needed to make a return, and he never even asked for a reason. If he had, I would’ve explained the event was canceled and the suit was never worn. Not only did the manager treat me rudely and dismissively—he lied. And corporate is just taking his word for it. I didn’t initially report how disgustingly unprofessional he was, but now I wish I had. It’s bad enough to be ignored and disrespected in-store—but to have a manager invent false claims just to avoid accepting a return? That’s completely unacceptable. This experience has left a terrible impression. I will never shop at this store again, and I urge Men’s Wearhouse to educate their employees on the actual return policy and train their managers to treat customers with basic respect and honesty. I expected better, and I was completely let down. I left the store with the impression the manager deals with customers differently. I don’t think he has patience for African Americans based on his interaction with me and the other customers. It seems he’s hard press to keep your money after a purchase. Beware of the try it on in store tactic because once’s you leave the store it’s considered wore. To return anything after purchase would be at his discretion. I would consider either a different store or another location that’s patient and considerate...

Worst experience ever! Not queer friendly. My partner and I stopped into get a suit for her for an upcoming event. They young kid who walked up to help us just stood there looking at us blankly. The older man (manager I assume) watched the entire exchange. I had to ask him to take her measurements (the measuring tape was hanging around his neck. Neither of them would make eye contact with us and no one spoke to my partner the actual customer. Instead the spoke to me like she was a child or unable to answer the most basic questions. She is small build but not small enough to need the child’s section. Instead of tailoring a men’s suit to fit her they instead tried to push an ill fitting boys suit on her and to make it worse ignored her concerns and then tried to convince me the suit was a proper fit. The pockets gapped open, sleeves were to short and it looked like a child’s suit. No other solution was offered the kid was on his phone the entire time we are trying to find options. The adult man isn’t making any attempt to be a real help either. A teen boy came in to get a suit for homecoming and the meander couldn’t leave us fast enough to help this kid. It certainly seemed like if we would have been men someone would have helped us. I have taken my brother in-law here for a suit as a gift he’s a very slim guy about the same size as my partner, they pulled out all the stops for him and could find an adult suit, shoes, tie, belt, cuff links, tie bar and money clip for him. My partner and I were made to feel unwelcome immediately and they never intended to help us make a purchase.

Just a a note specifically to the manager who worked 10/25 in the Evening. I hope from the bottom of my heart that you make commission on sales. You didn’t just miss out on the sale tonight because of your unprofessionalism. We are getting married next year and planned on having a custom suit made, in addition to purchasing suits for our fathers and wedding party. We originally intended to purchase them here but now wouldn’t even consider it if we got half of them for free. I will tell everyone I know about the experience we had with you at...

This isn't the first time I've had an unpleasant experience with this Mens Wearhouse but this is the first instance that made me want to write a review. I needed a rental tuxedo for a wedding and went to this location because it was conveniently located. The sales associate who worked with us did not seem very knowledgeable. He claimed that all of their rentals were about the same price. We learned afterward that this was definitely not the case and so we ended up spending much more than we would have. He also did not thoroughly measure me.

Next, when I went to pick up my tux, the sales associate started asking me about prom. I'm in my 30's and although I might look a bit young for my age, I definitely do not look like I would be going to a prom. She then put me in a dressing room and left. I came out to see if she thought everything looked right because it felt a little baggy but she had disappeared. I waited but she never returned. I packed everything up myself and took it to the counter. On my way, I walked right by her helping another customer. She didn't even acknowledged me. I was later told by a couple of people that the shirt and vest were too big and they should have swapped them for a smaller size.

At the counter, I smiled and let the cashier know that I had paid in advance. His response: "hmm, we'll have to see about that". I'm not sure if he thought he was being funny but after overpaying and being ignored by the staff, it was not appreciated.

This place is awful. The staff are arrogant and unhelpful. ...