JCPenney Portraits — Local services in Barboursville

Save your self the time, energy, sanity and money and DO NOT ATTEMPT to get a decent picture from JCP Portraits. We are going Sunday for a makeup session since the first batch we did were so bad. They can’t refund my money bc I stupidly paid for the digital release. Someone already called from the store today to let me know they don’t have a camera that can take a picture without a flash to accommodate my husband’s glasses. I can’t change my infant’s outfit this time. And we only get 15 minutes. Do I even waste our time and energy going back!? The first trip the girl was very very nice she just had no skills/training with the camera. Hands/feet were chopped off the sides of pictures. I asked for no props. Every shot she handed my kid something to hold except for one where he and the stool he’s on is totally off center. Other picture/Subjects way off center. Glares on glasses every picture except one. She put my husband on the shorter stool for every shot. We are not Morticia and Gomez. She had my son awkwardly bent around a chair in one shot. Weird cropping. Odd angles. No thoughtful ‘hey let’s fix the cuff of your sleeve or fly away hairs real quick that literally just take a glance and two second fix. Just inexperienced, careless mistakes but...

Very unprofessional and didn’t have a good experience. Our appointment was at 2:30, we had pictures scheduled for 3 small children under 5. When arriving we were not even greeted. Instead the photographer walks up and says “I’m running hours behind, my camera has been have issues today” so naturally, my response was “it would have been nice to receive a phone call letting us know, we have 3 small children here” instead of being professional, the photographer then says “I still have multiple people ahead of you, it’s going to be hours before I can get you. I still have a 1’oclock appointment waiting. Do you need to me to reschedule you?” No thank you. I’ll take my business elsewhere. Had we had a phone call letting us know or rescheduling us prior to arriving would have been ideal. Not even an apology, and the situation was handled completely wrong and very...

Extremely disappointed. The photographer (Robin) was basically a robot and just wanted to get things done as quick as possible. We have a toddler and a newborn. Robin was moving so fast without regards to who she was working with, it worked my toddler up more and terrified my newborn. Then she had the audacity to sit behind the desk and tell her co-worker how bad my toddler was....if she had taken the time to not run around frantically, might have gotten some decent pictures. Wish we didn't pay the kind of money we did for the product and service...