Verizon — Local services in Barboursville

EDITED UPDATE: REP cancelled my online order and told me they couldn’t fill the online order. She told me I would get my refund back for the online order and then I proceeded to do the upgrade in person at her store and paid there as well. Waited for my $200 refund that NEVERA CAME. I called Verizon and they said that the store marked my order as “picked up” and not “returned” So they never refunded my money for the online order. I feel she did all of that just so she could get commission off of my in store purchase. I hope the money was worth the lost loyalty and the bad rep you have gotten at this location.

The rep I worked with was absolutely AMAZING!!!! She did everything she could and was able to get my phone upgraded when I thought I couldn’t!! She helped me get all of the accessories I needed for my new phone and made sure it was working correctly. It’s been years since I’ve had a GREAT interaction with anyone at Verizon in the stores, So today was one for the books....

I went in to get a price on a new phone. The lady was rude from the beginning. First I asked if she could quote me for a new phone because I was due for an upgrade. So she goes along on the computer adding it up and comes back at me with $285 as the price. I had checked online and with my phone buy out and the new phone I was quoted $167 delivered to my door. So I questioned why it was so much and she made some bs excuse that the phone comes with a screen protector and a case. I told her I did not request the screen protector or the case and she starts swearing that all new phones absolutely HAVE to be bought when a screen protector. This is just a warning that if you’re like me and actually check your stuff out before you buy you won’t get a snake like this woman trying to upcharge you over $100 because of the fact that they just assume you’re not going to ask any questions and just hand...

Bought two Pixel 7 pro's yesterday and was pushed in the direction to buy the liquid glass for both phones. Was told they are life time warranty for cracks and full replacement of phone if it so happened. At 65 dollars a piece I was hesitant about the price and was told it's the same everywhere. Being they had my old phone and not being able to look we agreed. Once home and the paper was reviewed it specifically states the warranty on liquid glass is only 1 yr and as an FYI can be purchased on line for $20 dollars. Not honest and will not push business that way again for others. Save yourself the headache and go to a true Verizon store, my fault for not looking deeper into the place. As a side note they couldn't print my receipt do to printer issues and it took calling the place three times to get it emailed. They will take advantage of you if...