As a new establishment, I believe itās essential for this salon to receive honest feedback to help refine its services during the early stages. Iāll focus on the menās section, as that was my experience. The salonās interior is outstanding, definitely one of the best Iāve visited.
My barber, Nick, was a great guy, but the haircut I received didnāt live up to expectations, especially for the price. I requested a mid-fade, which typically involves meticulous brushing after each pass with the clippers to ensure a clean and sharp fade. Unfortunately, this crucial step was overlooked. No brush or hair dryer was used to remove the remnants of cut hair, leaving me feeling unkempt.
Perhaps fades arenāt the salonās strength, but at this price point, barbering skills should include proficient fades. Additionally, the service felt rushed. In most barbershops, achieving a proper fade can take around an hour or at least 50 minutes, often for less money. Given the salonās upscale location in Barrington, I understand the higher price point might reflect rent costs, but for $45, I expected a more thorough and attentive service.
Moreover, the services included in the $45 feeādetailed on their website as including a custom haircut with shampoo, conditioner, head massage, and a neck shave, followed by drying and styling for wet cutsāwere not offered to me. This oversight was particularly disappointing.
The appointment ended with a subtle prompt about tipping on a piece of paper. While I appreciate the courtesy and always intend to tip, the combination of the rushed service and the inadequate haircut made the extra cost hard to justify.
Some might ask why I didnāt voice my concerns at the time. I prefer to observe how a business operates during my first visit to truly understand their standard service level, which in turn informs my decision on whether to return.
By no means is this a terrible place, and this review isnāt intended to disparage the salon as a whole. It is simply a critique of a specific area that needs improvement. Judging by the decor and ambience, the salon section seems like it would be worth every penny. Overall, Iād rate the experience 3 out of 10. The salon has tremendous potential, and these insights are offered in the hope that they will help enhance the customer experience. I believe that addressing these issues could significantly improve the...
Ā Ā Ā Read moreI absolutely love this elegant and Beautiful salon and spa. Everyone does a fantastic job from hair to facials I had a facial from Jessica today and it was fantastic. She was a perfectionist. I was so relaxed and I have a spinal disease so for me to be relaxed says a lot when she was done my face looked beautiful. It glowed and she did such a wonderful massage and head massage. I could've laid there all day, so thank you Jessica for such a great job. I will be back again. I would recommend you to anyone I'm very particular and can't find anybody good, but I have to say you pass the test you are excellent.ā¤ļøā¤ļø And the Manager Marcella Is a wonderful outgoing girl who wears many hats at Grant & Dunn she sure is great at what she does She does a beautiful job on everyone's hair Is quite the multitasker and always very pleasant and nice and always looks beautiful as well so always thank you for being courteous and always looking out for everyone at the salon. And Janice the owner. You've done a beautiful job at Grant & Dunn. You have a great staff and a beautiful elegant salon. I just love it there today after my facial. I had a mimosa and I have to say it was quite delicious. And I always have a piece of candy. Great success to you and your staff when you walk in it's like WOW how beautiful 𤩠and and when you're done, you walk out looking like a queen you have done A beautiful job! Would recommend Grant & Dunn to anyone and everyone it's quite a place to experience. Thank you for your great And beautiful...
Ā Ā Ā Read moreIāve found my haven at Grant and Dunne. From the moment you step through the elegant glass doors, you're enveloped in an atmosphere that whispers sophistication and warmth.
The interior design is nothing short of breathtaking. Soft hues, plush seating, and tasteful decor create an oasis where beauty thrives. Crystal chandeliers cast a gentle glow, and oversized mirrors reflect the promise of transformation. Itās a place where aesthetics meet tranquility. Ashley, the front desk manager is genuinely interested in making my visit exceptional and greets me with a smile every time I arrive. Marcella, the salon manager, is a maestro. My unruly frizzy curls have met their match! My hair looks fabulous every time I leave and if she is not available, every one that works here does an amazing job! Marcella doesnāt just style hair; she listens. She understands that my hair has a mind of its own. Whether I crave beachy waves or sleek straightness, she delivers. She remembers my preferences, even when I canāt articulate them. Janice, owner of the salon, created a gorgeous yet inviting salon experience. Yet, despite the opulence, thereās an intimacy that draws you in. Itās not just a salon; itās a sanctuary where beauty flourishes and friendships bloom. If you seek flawless hair styling in an environment that feels like a warm embrace, look no further. Trust me, your tresses...
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