Honey Berry Pancakes and Cafe — Restaurant in Barrington Township

My friend and I were looking forward to a fun get together, but were extremely disappointed with the service, which is a shame due to the south Elgin location’s service being phenomenal. The waitress had a very thick accent and appeared very new to the job and it took a very long time to complete our order. I ordered plain pancakes with chocolate chips ($11 pancakes with $2 up charge for choco chips). She wad also not very attentive. My friend ordered a waffle and she didn’t receive whip cream with her order. When it came time to pay the bill the waitress came over and my bill was higher than it should’ve been since they gave me the specialty peanut butter pancakes when I just ordered plain ones with chocolate chips. I never said anything about peanut butter or powdered sugar, even though it was very delicious. When my order originally came I wasn’t sure if the pancakes came like that or they did it on accident, but I didn’t bother telling the waitress since it was already a struggle to get the order through the first time and I was scared I wouldn’t get the pancakes back if I corrected her. The bill was a few dollars higher than it should’ve been, and I asked the waitress about it and she brought over another waitress since she didn’t understand. That waitress kept talking about how I should’ve brought it up when they brought it so they could correct it and that it was half eaten and continued arguing with me and my friend when we were trying to correct a simple mistake without being rude. They brought over the manager and she (blonde, glasses) was even ruder. She spent five minutes lecturing my friend and I how to act at a restaurant like we were children, blaming us for our mistake. She kept insisting that my friend and I should’ve told our waitress and that I shouldn’t have eaten it if it was wrong. It felt demeaning and like we were being looked down on. I work in the restaurant business, I get that mistakes happen, but as a manager you do NOT stand there having a petty argument with your costumers refusing to correct the mistake. She didn’t even apologize until she came back after comping it back to the price it should’ve been even though she made us aware that she “normally doesn’t do this and normally wouldn’t but she’d make an exception this time” and gave us a petty apology that makes me think someone overheard and complained. We weren’t even arguing, my friend was standing up for me in a very friendly manner. We were very cordial, but didn’t understand why the three women were rude and wanted to just argue instead of losing a few bucks. South Elgin would NEVER. We were regulars there and they constantly showed amazing customer service and immediately corrected mistakes without asking questions. In the end, my friend and I are never going back, and I wanted to tell the manager that with as many competitive brunch places as there are in the area we will easily take our business elsewhere and they shouldn’t treat customers like that if they want to keep them. So disappointing, do...

First time here. My family and I were out celebrating a special occasion. So we decided on this place close by home and something new why not. We came in To be seated; everyone was friendly. The one who sat us gave some attitude saying, “I was waiting for you” we used the online to check-in since it was a few of us and wanted to be seated right away. Everything is going fine, cute place a little loud, but what place isn't noisy when you go out, you're going out to socialize, not stare at each other, so I didn't mind the loudness. We ordered our drinks waitress Maria. I believe that’s her name was taken our order. My mother was undecided between 2 breakfast dishes, she finally made her choice, and Maria asked if she wanted regular bread instead; I answered for my mom and said yes. my mother's order came out wrong. When I told Maria that the order was wrong, she continued saying, that is what you ordered. I tried explaining, no, she told you she wanted, and you asked if she wanted regular bread, and I said yes, us thinking the plate came with toast. She continued to say, no, that's what you order, and that's what you got. My mom said no, it does not have the ingredients I wanted. When I told her, can you switch it to what she wants, Maria said I have to charge you for both. I asked why if that's not what she wanted, she continued to argue with me. At this point, I was upset and frustrated with the situation. Something so easy yet so complicated for Maria to do she continued to give my mom attitude telling her that's what your order, so I asked for a manager and guess what she was as rude as Maria I told her what happened some missed communication from my mom or Maria. All it was to fix the mistake, yet you want her to have a plate she didn't order. The manager I wishes I knew her name was telling us what she ordered. That's what she got. I tried to explain a second time where at this point, she said I would switch the plate, but you have to pay for the dish she will be receiving. I never asked for free food; I asked for it to be fixed, and Maria was not doing that second the manager, in a rude way, told me if we wanted to keep the plate because it was going to be thrown away, and she said it with such an attitude. This place needs to learn customer services Skill. When working in any customer service, the one thing is always to make sure the customer is happy with services received, not frustrated and unhappy. I will not go back, and I am sure my choice won't hurt them because it’s one less customer but because of this the unsatisfied customer who won't be recommending these place to friends, family,...

I’ve been coming to this restaurant at least 1x a quarter since they opened. Initially, I would have given a full 5 star review. However, over the last few visits, there have been so many issues/problems. To clarify: these visits are all on weekdays.

Today was the icing on the cake of worst service I have ever received.

I arrived with my husband, 1 year old child and brother.

The initial greeting was poor. It’s a Thursday and they had 5 tables - not busy enough to be rude.

Had to ask another waiter to get our waitress. Our waitress was incredibly rude, We waited 15-20 minutes before we got coffee. Never acknowledged our child, never asked if he needed anything - water, juice, food, etc. she just pretended he wasn’t there.

We FINALLY got our coffee, but important Note our waitress didn’t bring the coffee!! We had to go to the bar to ask for the coffee after asking 5 or 6 times for it. Our waitress finally figured it out and said “did you need something?” …… YES, the coffee we ordered now 20 minutes ago. She didn’t even apologize.

Additionally, the 2 people who needed/ordered the coffee have been up all night working. So for a breakfast place to not provide coffee when we walked in asking for it is just insane.

The waitress literally had ZERO sense of care or urgency.

We never got refills on our coffees or waters. I went the entire meal without water. She never checked in on us to see how our food was or ask if we needed anything.

2 out of the 3 meals came out wrong. I was charged for sausage that we never received.

I was dumbfounded to see that she charged us for the coffee - I realize it’s like $4 - but she was more than aware of the continued coffee issues and did nothing to make it right.

I complained to the manager for the day to make her aware of the issues/situation. She was fantastic and IF I ever go back I’ll be asking for her.

Other issues include:

1. the Wild Mushroom Omelet comes with 3 different types of mushrooms. The last 4 times I have ordered it they have only had 1 type of mushrooms and have been sooo skimpy with the mushrooms
2. the wait staff seems to unanimously have no idea how to put in an order to make an omelet order into a skillet
3. the wait staff seems to have a lot of turn over and everyone seems to have zero experience as a waiter.

Needless to say, I don’t think I will ever be returning. It’s a shame because the food is great and the atmosphere is cute. However, it is pricey to go out to eat in this economy and when the service is trash, I have no reason to continue...