King Jewelers — Local services in Battle Creek

"Brenda Schafer" is an alias. I am the insurance adjuster and I was with Mr. King when he performed the inspections of "Ms. Schafer's" jewelry.

Mr. King informed her that there was no evidence that the setting mounts for her diamond and emerald rings had ever been tampered with and that the diamond she claimed had been switched matched the jewel description on her original paperwork exactly and that it appraised for $7,700.00.

Mr. King also advised "Ms. Schafer" that the eBay purchase document she provided to Mr. King does not match the description of the "emerald" ring she presented to us for inspection. "Ms. Schafer" also presented appraisals of her rings which were prepared by another jeweler who did not conduct an actual inspection of the rings because they were not in "Ms. Schafer's" possession at the time he prepared the appraisals.

"Ms. Schafer" presented information from the big box jeweler she purchased the diamond from, in which that jeweler stated it is not the same stone because it does not have a serial number engraved onto the stone's girdle. "Ms. Schafer" purchased the stone in 1997, well before that jeweler began engraving serial numbers onto their stones.

The scientific evaluations of the ring settings and stones show that the rings had not been tampered with and, unfortunately, "Ms. Schafer" purchased a glass "emerald" on eBay - and the paperwork she received was for a different ring altogether.

"Ms. Schafer" is welcome to hire her own expert to provide any contradictory evidence in...

I found Derek to have little transparency and poor ethics. My fiancé and I went to have her Engagement ring appraised, repaired and to purchase a wedding band for myself, on Friday afternoon. We were treated like a nuisance the entire time. We tried to ask questions and got nothing but short answers. We asked for an appraisal and was told that would take over a month. He could do the repairs within 7-10 days, but we would have to call 2 weeks after they were completed to do the appraisal. Despite not getting good vibes, we chose to do business with him anyway. Still feeling uncomfortable about the appraisal we called another Jeweler to ask about an appraisal and he could do it same day. So she called Derek to ask about getting an appraisal today, where she received push back and rudeness. Being told that all repairs are done on site and they could have it done in 2-3 hours. This is the point my fiancé chose to go get her ring to have the other jeweler do the appraisal. She arrived at the store, asked for her ring back and found out that Derek had taken it home over the weekend after just telling us they do most repairs on site. He had left to get the ring after speaking to her this morning, not knowing she would be coming into the store. After lack of transparency and respect, I went to a local competitor, had a great experience and spent more money. Thank you to Richard at...

I've been a loyal customer of Kings Jewelers in Battle Creek for about four years now, and I can't speak highly enough of their service. As someone who finds jewelry in purchased units, I will pop in to sell the finds (scrap gold and fine silver mostly). What truly stands out is their incredible efficiency and customer service – even without an appointment, I'm always greeted and helped almost immediately. The older gentleman who consistently assists me is a true professional. He's always more than fair with his offers for genuine pieces, and his honesty and politeness when identifying gold-plated or filled items are much appreciated. There have been times I've felt a bit out of place, usually coming straight from a job in muck boots and Carhartts, but the staff, especially the gentleman who helps me, always makes me feel completely at ease and valued. I always leave feeling like my business is genuinely appreciated, and that's a rare and wonderful thing. I've sent several friends their way, and they've all noted the same prompt and friendly service as walk-ins. Kings Jewelers truly exemplifies excellent...