Optimum — Local services in Bayonne

I just had the most wonderful experience at the Optimum Bayonne store. I dealt with Thomas and he was amazing, he went above and beyond to help me. I had a few questions about the cable connections on the back of my cable box, internet connections, etc. and he graciously answered my questions. Being a senior citizen I don't understand a lot about these connections and set-up but Thomas did not make me feel uncomfortable asking these questions and answered every one. I truly felt respected by Thomas and appreciate his help. Thomas is a true...

Going back a little bit I had went to optimum with my son because he was having major issues with his bill and looking to leave optimum . I went to this optimum and had a gentleman named Brian I believe . He was amazing. He did everything to accommodate him . He fixed every problem and kept him as a customer. Thank you so much for your help Brian !!!! He knew our bill was always taken out and up to date for years and respected that we were good customers and gave us what...

I went to the store to drop off the equipment. I also wanted to make sure my service was disconnected. The in-store service was 100xs better than the customer service over the phone. Yanet & Brian were so helpful & knowledgeable. If I knew I could've dealt with them in person it could've saved me time a headache & frustration. Optimum over the phone customer service is horrible. Yanet & Brian were sweethearts. We need more like them in customer service. The 2 of them...