T-Mobile Experience Store — Local services in Bayonne

I went back to this store because it’s the closest to me, and I needed to fix a problem that the employee Jose Martinez had caused. He gave me an appointment to return and fix everything. But when I got there, he went to the back and, after waiting over 15 minutes, I saw him come out. I thought he was walking toward me, so I told him I was here to follow up—and he just passed right by me and left. I asked another employee for help, and they said he went home sick for the day. I declined their help because Jose knew the problem, and I didn’t want to repeat everything again when it was his fault to begin with. So I asked when he would be working next and left. When I came back on the day he was supposed to be there, the employee went to get him and said he was in the back. I waited, the door opened, and Jose looked at me and I clearly heard him say, My God, this guy is back, to someone in the back before closing the door again. A minute later, he came out and said, “Sorry, I’m on lunch,” and just left. I asked to speak to the manager. I can’t remember his name, but when he came out, I explained everything to him. Instead of helping, he started questioning me like I had done something wrong. I was already frustrated at this point, but he said he’d speak to Jose and get back to me. He took my info and promised a call—which never happened. Then I started getting billed a crazy amount so I went back again and saw the manager on his phone. I stood there when he saw me walked straight to the back. I asked an employee to please call him back out. The employee returned and said, He’s in a meeting and will call you back. Of course, he never did. After fighting with customer care and speaking to a bunch of employees, everything was finally fixed. But I’ve already switched to another carrier. This place has the worst customer service I’ve ever dealt with. I’m pretty sure it’s a third-party store, because the service at this Bayonne location is absolute garbage....

Jonathan ,DJ &Team Came into the store to the assistance changing my phone. What can I say about the management team in the group individuals that make this T-Mobile what it is with five stars? I use it on give out five stars but I'll give it out this day on the total professionist of management in the team recommend anybody to come to see them or they have patience. Great communication skills and it will call to serve to make T-Mobile the number one network

Subject: Feedback on Our Recent Visit to T-Mobile

Dear T-Mobile Customer Service Team,

I wanted to take a moment to share my recent experience at your Bayonne location on April 15th,2025 regarding a technician's assistance with my wife's damaged phone.

We visited the store because the insurance company was going to cover a replacement for my wife’s phone. From the moment we arrived, we were greeted by a professional and dedicated team. Eric, in particular, stood out with his exceptional service. He took the time to understand our needs and assisted my wife in transferring all her important information, including contacts, videos, and documents, to her new device.

With over 25 years of experience in retail, I can confidently say that Eric exemplifies the high level of customer service that is often hard to find. His willingness to go above and beyond to ensure we left satisfied did not go unnoticed. In today’s fast-paced sales environment, it’s refreshing to see someone so committed to helping customers.

I appreciate the professionalism and dedication of the T-Mobile team, and I wanted to commend Eric for his outstanding service. Thank you for fostering such a positive environment for both customers...

For anyone looking for hard-working, honest T-mobile support, make this your 1st stop and save yourself from burning through time and energy with 611 T-mobile Customer Care or any other store in Northern NJ. This staff (extra appreciation to Jose, Jennifer, Zed, and the young man who was there late as well apologies I didn't get your name) worked with me over the past few days to restore access to my number that I've had for almost 11 years and thought I might lose. There was some anomalous issue that no one in T-mobile had been able to unravel and resolve until I came to this store. For hours on end, they patiently and diligently worked on this issue for me. They finally figured out and executed a methodology that resolved my painstaking issue, and I will be forever grateful to this team for their assistance. Hopefully the next time I see these individuals will be out in the world in a random encounter and not in store for an issue, but if an issue with my T-mobile service arises again, this store will be my 1st stop. Their professionalism and courtesy...