GameStop — Local services in Bazetta Township

Worst delivery and customer service ever experienced, I had made two orders one with a razer headset and a Xbox live card, and another with a Xbox one s, the first was completely canceled and customer service couldn’t explain why, and the Xbox one s I paid for same day delivery as I wanted it to play during my day off work, seeing as I get few days off, I made the order Friday and kept getting thrown in a loop by customer service telling me untrue statements about my order when in reality Sunday night after work I called and found out there was no intention of ever delivering it, and the only thing they could do is refund the money which could take up to a week, and I used all that was in my bank account to purchase the Xbox tense there was a big issue, I asked if I could just pick it up at the store seeing as it never left the store and the customer service representative told me he couldn’t do that even tho I had already paid for it, it was set for delivery and couldn’t be picked up and the only way for me to get it was by him canceling the order and refunding me, and me waiting basically till my following paycheck to go to the store and buy...

I have taken my son into this location on a few occasions and I have received mixed service at times I am greeted when I walk through the door and help is offered at other times I stand by the register while there's three people behind the counter and wait to even be acknowledged this location has a good selection of games and I don't want to discourage anyone from visiting but don't be surprised if the customer service is somewhat lacking at times I feel that even if you're not able to help a customer right away you should acknowledge them and let them know that someone will be with them as soon as possible rather than letting someone stand there and see people behind the counter who failed to acknowledge them or offer assistance overall you won't be disappointed by visiting this location you just may not be nlown away by exceptional customer...

This is one of the best knowledgeable teams I have done business with. They treated everyone with the same respect. I was there for 45 minutes before they realized that I am an Elite Pro member. Everywhere else it matters. It definitely should not treating people fairly no matter who they are is what drives a succesful business. Also the same service at any location. I have been to EWM location but they rush and know nothing. Hard to believe that they are the same company. Just 5 months ago I was at the EWM location. Thet were great. I have seen nothing but changes in staff. They had great people but dont now. Drive the extra 10 minutes to Courtland it is well worth it! Great job Courtland Team. I appreciate you all and will only shop...