Mattress Firm Beaufort Station — Local services in Beaufort

I had such a great experience at Mattress Firm, all thanks to Karen! From the start, she offered genuine, personalized customer service—never salesy or pushy. I came in needing a super firm mattress for back problems (I have scoliosis and chronic pain), and she really listened. She was attentive, gave me the space to look around, and respected my need to take my time with such a big decision.

I was eyeing a premium, high-end mattress and told her I wanted to think about it before committing. Karen was nothing but kind—no pressure, no attitude—just supportive and understanding. I came back about a week later and bought it. Closing the deal with her was just as pleasant and professional as the first time we spoke.

The delivery process was equally impressive. I received a courtesy text letting me know the delivery team was on their way, with a 2-hour window and tracking info to ease my anxiety. Juan delivered the mattress—he was quick, professional, and super friendly. I really appreciated that they wore booties to protect the cleanliness of my home. Small detail, big impact!

A few weeks later, I saw the same mattress had gone on sale, so I went back in to ask about it. Karen was more than happy to offer me a price adjustment—again, no attitude, just kindness. She made me feel totally comfortable through the whole process.

I have no regrets about spending good money on this mattress because the team—especially Karen—was exceptional. Thank you so much for making the whole experience...

The in-store experience was fine. However, the day before delivery, we get a call saying the mattress we purchased was out of stock and it will be at least another week before it gets delivered. No apologies were conveyed. Meanwhile, my 86 year old mother is having to sleep on the couch because she already donated her old bed. We coordinated the donation pick up to be as close as possible to the delivery date and the salesperson knew this. Why can't you check the stock at the time of purchase? I would think that if a bed is out of stock you would see that in your system and notify the customer at the time of purchase. We won't be shopping here again if this is how customers...

The manager, Karen, helped me so so so much. She definitely went above and beyond and I’m so thankful for that. She really did not have to do everything that she did for me, but she did. I even went back and got a second mattress and frame for my daughter’s room because she was so kind. I did have some issues with billing, but none of that was the actual fault of Karen, mostly just the finance side of things, and even then, they seemed to help pretty quickly. When it’s time for our other child to get a new mattress we will be going back here, for sure,...