Best Buy — Local services in Beaumont

This Best Buy is one of the most crooked businesses I have ever dealt with. First..... I trusted them enough to renew my AT&T service and receive a new phone, also a better/cheaper plan. But after receiving my first bill; I noticed my plan was worse (less data, more expensive amount, The phone cost more than agreed ). About 2 Weeks after renewing my contract through Best Buy, I received 2 brand new electronic Tablets in the mail. WOW, AMAZING!!!!! Not Really. I never used them or took them out the box, because everything that I could do on those tablets could just as easily be done on my phone or laptop. But I received another AMAZING surprise after that, when I noticed my bill was charging me $10 extra for each tablet that they sent me. Forget the fact that I never asked for them, took them out the box or activated them. I found out, some Best Buy employee knew me better than I know myself, and decided I needed 2 new Tablets so bad that he would just order them for me and automatically accept the $10 charge for each of them. I was sent bouncing back and forth like a ping-pong ball between AT&T and Best Buy for the longest trying to figure this out. As it turned out it was an Best Buy employee at this Beaumont location that set it all up. I'm still working at getting the issues with the bill resolved, even after getting the tablets returned and the fees taken off. Second.... on 01/20/16 I receive a Best Buy Credit Card bill in the mail charging me $59 as an annual fee for having a Credit Card with Best Buy. My first reaction was "WAIT... I Don't really even use credit cards or let alone apply for one; so why am I receiving a bill for a card I never used or asked for"? I called customer service to check on this bill. I don't know if the Best Buy representative I spoke with was perhaps awful at customer service and trying to evade telling the truth or just slow in the head, but she couldn't answer the most simple questions straight. I asked her the simple question "When was this card activated?", and she avoided answering by saying "Well you have a zero balance and nothing was charged on the card". I responded " Mam... can you please rewind and take a moment to answer when the card was activated and by who?". After pointlessly going in circles with her, she finally responded that the card was activated over a year ago when I donated $1 to St.Jude children hospital. She stated that the card was sent in the mail but never activated( I most likely cut it up and threw it away), I was charged a annual fee just because they set the account up. I then asked her "how can you charge me a fee for a card I never asked for or activated?" and she said "Since we set it up over a year ago, you still have to pay an annual fee even if you never use the card or activate it". It was simple to see from the way she responded that she didn't really care about resolving the issue or helping me understand why this was all happening. For some reason she would answer one question then put me on hold for about 1 min. We talked and went on hold for about 6 times, for no real reason. after staying on the phone with her for about 20 minutes, she finally said "since I didn't want the card, never activated it or used it; she could close the account which would take away the bill for the $59 annual fee. My only thought was "why did it take 20 minutes and her trying to convince me to keep the card for her to finally do this"? Someone at Best Buy had set up a Credit Card for me in 2014 when I donated that dollar. I normally don't complain or write negative reviews about any business, but due to the trouble they put me through and some of the issues friends and family said they dealt with from this location, I decided that a review had to be written. If you purchase anything from this Best Buy location or upgrade any of your services, make sure you get the name of the person doing it and a print out of what is agreed on. Never purchase from this Best Buy is my suggestion. They are just Dirty. Don't let the positive reviews written by...

I picked out a 5k Mac desktop, spent hours transfering files and getting it like I wanted ONLY to learn I paid for the 1,499.00 5k retina display and these people brought me the wrong one! I went in the store and explained what happened to the fellow in the computer secriob and this employee didnt know squat! He was 100% sure that it was a "preferences display error" this is a MAC! You nitwit! Under abouy Mac it tells you the physical hardware! Its not software! So I politely explain several times that it tells you the physical hardware and that no matter what software you had it cannot physically change a dang 4k to a 5k monitor! This employee then cut me off several times to try and correct me to geek squad and neither of them were had a clue! I then found out I had paid full price for a 5k retina display and they brought me the wrong computer!!! I had to wait 21 minuted for a manager to come around! Then they ask me to go and scoop it up. So I did. As I was returning my 5 minute round trip the manager I had talked to was walking out the door. I asked her who was going to help me and she said she had tslked ro another manager and the D.M. about it. I go over to customer service, comouter and box in arms and have to wait for this stumpy little toad named Roland who is suppossed to be a manager waddle over and he HAD NO CLUE!! What was even going on! Then this little toadie says that the serial numbers match on my computer and receipt and thats what I paid for. Of course they did but I had asked for the 5k display and had paid the full asking price for a 5k and they had given me the wrong one.APPARENTLY YHIS CONCEPT IS BEYOND A BEST BUY MANAGER TO GRASP! I explained that I had picked and paid the dollar amount for a differnt one, even gavr an example saying "If you pay for a luxury V8 and are under the impression you were sold that and got charged for that price and when you pop the hood its a V6 it aint what you paid for is it?!" THIS GUY cannot get that, says that I'm not understanding! EVEN THREATENS TO HAVE ME KICKED OUT OF THE STORE! walks away from me and then flat said he would not exchange it or even give me a gift card so I can spend the exact same amount on the one I was under the impression I was buying!! Purchased the day before! Receipt in hand! BEST BUYS FAUKT NOT MINE! I am smoking mad at this point. Finally the assistant manager Edward comes over (after this Roland DB Manager Moron) storms off threating to have me kicked out of the store. Edward Immediately understands what went wrong. I had to pull up the dang price foe Roland. Edward apologizes and remedys it. Turns out, I was correct. It wasnt software like the dolt in the computer section said. I had paid for the 5k and they brought me a 4k. The manager Roland was mistaken they can absolutely exchange it and get me the 1,499.00 computer I had paid for. I spent 4 hours dealing with Morons in this Best Buy where I was disrespected, They had messed up, I was threatened to have the cops called on me. Finally the assistant manager talks to me and in 3 minuted flat realized where his people had screwed up and I was right..... All the time spent putting files on one mac...gone. 4Hours spent in store. And so frustrated I was ready for assault charges when I rained down wrath on those fools. Avoid this den of dolts. Few good ones in there but a few. Geek squad ia a joke. Finally they fixed the problem but this entire headache could have been avoided if they had just given me what I paid for. I'm getting ahold of corporate and I will spend some more time to habe these rude little dummys removed from advising the populace on...

I recently visited the Beaumont Best Buy location and I just have to say that customer service is lacking. We had an appointment with geek squad to get a repair done on an iPad. We have the Best Buy total membership however it wasn’t clear to us that there will be a service fee. Upon checking in for the appointment, Carlos, who works at Gee squad dismissed us and said that we would have to go to AppleCare. I told him that I talked with someone from Best Buy support and they told me to come in for the appointment that was made through Best Buy. Carlos was dismissive and act like it was inconvenience to him that we were there to have our iPad service. He wasn’t clear on why we had to pay a service fee except he told us that since we had the membership and And the level of AppleCare that we had. We still have to Pay a service fee. So I reached out to Best Buy support and talk with an agent online. He explained everything to me that Carlos didn’t and told me that even though I have the Best Buy membership, Apple requires a service fee. This is fine. I just wish that I Pay a service fee. So I reached out to Best Buy support and talk with a agent online. He explained everything to me that Carlos didn’t and told me that even though I have the Best Buy membership, Apple requires a service fee. This is fine. I just wish that I knew that when I Purchase the membership. The total cost was slow and I Appreciate that the agent took time to explain that to me. Customer service goes a long way, and this is the only Best Buy locally to me. I would hate to drive somewhere else to get better customer service, but it looks like I will have to do that. Carlos was also dismissive to another customer who came in about her phone. Instead of explaining to her that she will need to reset her phone and her pictures and all information would be backed up into the iCloud to download later. He just told her that’s all I can do for you. I can’t do anything else. So tell me when does customer service come in and have an empathy for the elderly plays a role in how people are treated when they service this establishment I feel like there should be some training to be done on how to treat people in general. This is not my first experience here at this Best Buy in Beaumont Texas. I have been treated poorly before when I made a Purchase for a laptop and iPad and a cover for the iPad. Hopefully management can step in and train those who are lacking in customer service. However, I have had an encounter with a manager, who wasn’t very friendly or helpful and lack communication with...