KAY Jewelers — Local services in Beavercreek

A Truly Exceptional Experience – Highly Recommend Carol!

I cannot express how pleased I am with the outstanding service Carol provided while cleaning my grandmother’s jewelry box. From start to finish, Carol went above and beyond to ensure that every piece, whether it was a delicate heirloom or a precious gemstone, was treated with the utmost care and respect.

From the moment she arrived, Carol exuded professionalism, and it was clear that she wasn’t just someone with the skill to clean jewelry, but someone with a deep passion and knowledge about gemstones and precious metals. She took time to listen to my concerns, and immediately, I felt that my grandmother's cherished collection was in the best of hands.

What stood out the most was Carol’s incredible expertise. She was able to identify each gem and stone with such precision, and you could tell she had a deep understanding of their unique properties. I was in awe when she explained the differences between a few gemstones I thought were the same, as well as the techniques she would use to clean each one safely. Her knowledge on the care and preservation of everything from diamonds to more delicate stones like opals and turquoise was astounding.

Each piece of jewelry was cleaned with such detail, and you could see the transformation as Carol worked. She carefully examined every item, noting the condition, and making sure that no damage would occur during the process. It was clear that she didn’t just want to make the jewelry look good; she wanted to preserve its beauty and integrity for years to come.

Carol's attention to detail and the care she took with every stone was unmatched. She even offered suggestions on how to best store the jewelry to maintain its luster and protect it from potential damage in the future. Her thoughtful approach went beyond the task at hand and showed how much she genuinely cared about her work and the history behind each piece.

When the job was complete, my grandmother’s jewelry box looked absolutely stunning. The gems sparkled like never before, and the entire collection felt like it had been restored to its original beauty. The time and care Carol invested were truly evident in the results, and I couldn’t be more grateful for the exceptional service she provided.

If you’re looking for someone who combines professional expertise with a genuine passion for jewelry and gemstones, Carol is absolutely the person you need. Her meticulous care, deep knowledge, and professionalism make her stand out in a sea of service providers. I will definitely be recommending her to family and friends for...

UPDATE. Pearl fell out not even two weeks later.

Terrible jewelers. I brought in an old family ring with a couple of pearls on it with a gold band. One of the pearls was becoming loose so I thought regluing and tightening the prongs would've been an easy fix, right? Wrong. I paid $70 to simply reglue and simply tighten the prongs. The first time the ring came back, the glue was messy. There was glue on parts of the ring that the pearl wasn't even touching, and the glue was not uniform around the pearl, making it sloppy. I told the attendant I was not satisfied with the work and they told me they would send it back to have a more experienced jeweler fix it. Second time rolls around and there was an improvement, but there were gaps in between the pearl and side of the slot it fits in (in photos attached). It looked sloppy. I informed the attendants and they told me they thought it looked fine, disregarding any concerns I had. (I mean, I paid $70 for a simple fix.) They offered to send it back to the repair shop and have their "master jeweler" look at it, no I declined because there was no way I was going to trust them with my family heirloom for a third time... no refund at all given because they said they did the job (a bad job). Whatever. Learned my lesson to not waste my money there anymore.

Point of the story is don't trust these inexperienced, sloppy jewelers. There is no satisfaction of quality guarantee at all.

One photo is the photo of the terrible glue job they did. The other series of photos show the unevenness of fitting of the pearl. One of the prongs isn't even touching the stone!! Despite one of the attendant's claims that it...

Didn’t even want to provide 1 star but had to. I wish I would have read the reviews before trust this location with my wedding ring. A bracket around my center diamond broke off end of February. Took it into this location to get it sent off and fixed. Received it back a week or 2 later, 3 days later the same bracket broke off. Went back into the store to tell them the issue and the lady told me they will expedite my ring since it wasn’t properly fixed the first time.

Fast forward to now, didn’t receive my ring back until today after not having it since end of February and come to find out the repair team completely botched my wedding ring. Not only was the bracket still bent, BUT they stated that the center diamond got chipped in the process and they had to replace it. THEY REPLACED MY CENTER DIAMOND WITH A SMALLER SIZE DIAMOND WITH NO EXPLANATION OR CAUTION!

After having this discussion with the store manager, she stated that there was nothing they or the repair team could do because “as I know, no 2 diamonds are alike.” I understand no 2 diamonds are alike but they tried to get away with providing us with a smaller diamond not thinking me or my husband would notice. Worst customer service I have ever encountered and I recommend going to a different store location because each location has their own repair shops they work with.

I in fact took it to another Kay location and after they inspected my ring, they in fact also stated that the previous location / repair team...