NW Gallery Furniture — Local services in Beaverton

It was pretty quick process to purchase a bed frame but sales person Cesar had told us that it was supposed to arrive no later than the second week of October. Called back multiple times to get the status on the frame and now is saying that we won’t be receiving it until first or second week of November. Cesar gave us no other beneficial options other than cancelling the order.

Update: 3 months later and still no furniture lol we had to cancel and get a full refund. Cesar told us the furniture was in stock and “was for sure going to be loaded on the truck” by November 28th and no later. Then came December 15th, asked again if it’s in transit yet, Cesar said no, still waiting. Ordered directly through Ashley furniture, which is where Gallery furniture gets their stuff from, and Ashley is delivering our furniture today... we just placed our order 2 days ago. Crazy how that works. I do also want to add that I had to call every single time to get a status of our late order. I asked if it was possible for him to give me a call and keep me updated each time he gave me a specific date, and he verbatim said “There are too many customers to keep track of and provide updates”.

Response to owner below: We were supposed to allow up to 72 business hours for the refund, there has been no sign of a refund coming in and it’s been past the 72 hour mark.To be clear, I’m not a person to give a person/place bad reviews but how he treated us from the start should’ve been a red flag for me. But like I told him, I will and am always respectful and patient, especially given the COVID circumstances. I repeatedly told him that. But I will not allow somebody to talk to me like I was clueless about what I was doing and...

First time visiting this store. Cesar was very friendly and knowledgeable. He gave us time and space to consider the options, no pressure. Their prices are unbeatable. Trust me, I know these things. I've been looking for a living room set for a year. Exceptional inventory to choose from. He even discounted throw pillows by nearly 60%. The delivery men were right on time and very professional. They removed our old furniture and set up the new in no time. I highly recommend NW Furniture Gallery and will return for my future furnishing needs.

UPDATE 4/4/24: My second visit was delightful, mostly because I got to see Cesar again! It's been a little over 2 weeks since I bought my matching love seat and chair recliners. I absolutely love them. With my first purchase, I bought a firm couch pillow for my recliner. The chair is very comfortable however, I'm recovering from a broken back and needed extra support. Cesar was gracious enough to give me a 60% discount on the pillow the first time. Since I've had the set, I've realized I really needed the second one, as I do sit on the chair and love seat both. Today, I called and Cesar remembered me! Much to my surprise, he let me have the second pillow, for the same super discount as the first one!! What a blessing. I feel like family at NW Gallery Furniture. It's now my go to store for furnishing needs. Shop around, you'll see. Their prices cannot be beat! So happy with my new beautiful living room. Exceptional quality and customer...

Edit... the couch they delivered was not the couch I ordered. It's lasted awhile but it is so uncomfortable now. Not the same quality as the one shown to me, the one I ordered.

Came in here by myself to shop for a sofa and worked with Mike. He was very informative and was not pushy at all. He pointed me out to a clearance item in the back that was at least half off. I told him I'll have to show the wife before I made a purchase. Came in the next day to have my wife look at it. Mike was not there today, but Wendy was. My wife decided to give me the go because of how cheap it was. Its 60 dollars to have it delivered, set up, and plugged in locally. And they have a 10 year protection plan for 120 dollars. They are also nice enough to keep it in their warehouse for you until you need it delivered or pay it off. We told them at least 2 months because we are trying to find a new place. They told me no problem at all. The down payment didn't even need to be a crazy amount. When I got the receipt from the hassle free purchase, Wendy was nice enough to put Mike also as a seller. This place is amazing. I will definitely be coming back here to make future purchases. They are not pushy sales people. Seriously the best deals in town. Don't go anywhere else but here to buy...