Parker Furniture & Design — Local services in Beaverton

We paid over $10,000 for three pieces of furniture; top of the line sofa, recliner, and ottoman with upgraded padding. As soon as they were delivered, problems began. The padding wasn't as firm as the showroom examples and some of the dye immediately began wearing off. We were having a local leather restoration company refurbish some of our existing furniture and showed the owner our new furniture. It was obvious to him that there were warranty issues. We contacted Parker with the issues and photos. At first they said that they contacted the manufacturer and were told that they were not too concerned (???) as if that was any sort of acceptable response. We then insisted that we were not happy and would consider legal action if necessary. Parker sent someone to our home who took one cursory look at the furniture and launched into a memorized litany of excuses that included damage from blue jeans, hair products, and acidic sweat ... unbelievable. We insisted upon getting the owner involved and eventually we were able to get the corrections completed. We would have expected such nonsense from a low-end discount furniture outlet but not from one of the most expensive furniture lines and a business that claims to be equally high end.

UPDATE: Since writing this review, the same Parker person who tried to blame the warranty issues on 'acidic sweat' called me about this review and threatened to refuse future servicing on the furniture warranty if I didn't retract this review. Truly unbelievable.... I'm wondering how that worked out. I would never do business with these...

I used Parker Furniture (designer Jennifer Parker Keys) to help me decorate and furnish my home in Salem, Oregon. The process took several years, but the results were worth the time and effort. I couldn’t be happier with the final results.

When I would share with folks that I used Parker Furniture to furnish my home, I found some folks had incorrect perceptions about Parker Furniture, just because they are a high line furniture store.

Are the products at Parker Furniture expensive? Yes. But you cannot beat the quality and the customer experience.

Does Parker Furniture provide free design services with purchases? Yes, which benefits the customer by not having to hire an independent designer.

Does Parker Furniture stand behind their sales? Yes. I recently had an issue with my American Leather motion sofa from Parker. On my behalf, Parker Furniture worked with American Leather and obtained and installed a new mechanism on the motion sofa. The repair was done in-house and was completed in days, not weeks.

I would recommend anyone to work with Parker Furniture as you can be assured of quality products and some of the best customer service I have experienced in the...

Great service. I have returned more than once to this store for furniture needs. Recently our 8 year old leather sectional had a problem. We panicked worried it would not be fixable. Contacted Maria at Parker who has worked with me for a few years and she reached out to David. David came to the house and indicated it was a big fix and the piece needed to be taken to the store. He arranged for the pick up and return of the item. No fee. I was astonished. We were so happy to get the piece repaired. This is another reason why we continue to return to Parker furniture for our needs. Yes, it is a bit more expensive but it is sooo worth it. I recall when I first purchased the piece "We will take care of you, years later. we will be here." They have. I have returned more than once for additional pieces. We will be back again soon! Thank you Maria and David and all of you at Parker Furniture for keeping your word and taking care of...