Walgreens — Local services in Beaverton

Whenever I can, I bring my business into this location. It's not because of the random selections scattered about the vast majority of the stores shelves. I don't go out of my way for their photo printing services. I go for the pharmacy. When you walk into this store you see the same kind of bored college kids that seem to make up the staff at every other Walgreens location that I've been in. They are there to do their jobs and don't offer a memorable customer experience. Of course the clerks are courteous with the same corporate enthusiasm that this kind of environment tends to produce. To be fair, I know in the same circumstances, I wouldn't be a beaming ray of sunshine either.

I do my business at this store because of the pharmacy staff. Not for the retail clerks that help run the registers when the pharmacy is buried with customer orders, but the actual pharmacy staff. Even when they are swamped with orders they still find time to be customer service superstars.

Here is just one example of many that I've had.

Jeff is a really great pharmacist who truly looks out for his customers, he is very knowledgeable and he has a great memory too. My parents who were visiting from out of town had decided to come with me to the pharmacy. They came in with me to get a couple items while I was inquiring on a Rx. Dad had mentioned a couple of issues he was having and I told him about how great I have been treated at this location. Jeff was there that day so we decided to see if he had any insight into the issues dad was having. He really treated my parents well with patient personable service while offering a great wealth of information and a multitude of different options for each of my dads inquiries. We left armed with a plan, great information, and some recommended products. You know it's a good thing when you leave a store with far more than you've planned on, and you don't feel any buyers remorse.

I returned to the store over a week later to grab another Rx and Jeff was there again. While I was checking out he asked about my parents, he not only remembered our visit, but wanted to follow up with specifics on his progress. He remembered in detail my dads health issues, medications and products he had discussed with him over a week earlier. I can't even remember what I had for breakfast most days. Luckily, I had spoken to my dad a couple days earlier and he had updated me on the recommendations that Jeff had given him. So I relayed the information to Jeff and he had a few follow up care tips in return. He definitely didn't have to take the time to go out of his way for people that he's only met once and that don't even live in the area. It shows me that he has pride in his work and that he cares about building customer relationships which in turn makes people like myself into loyal customers.

It is this kind of customer service that is hard to find these days, especially in corporate giants like Walgreen's. This was just one instance of many great experiences that I've had with all of the pharmacy staff at this location. I would say that the pharmacy's service really shines, the rest of the store while lacking in the same polished service is always clean, well organized and brightly lit. My hope is that Walgreen's will one day staff their entire stores with the same caliber of people that have provided me with such great...

I had originally scheduled a COVID and Flu vaccine through the Walgreens located in NE MLK Blvd, however that appointment was cancelled at the last minute. Although this was frustrating at least that store had the decency of calling me to cancel before heading there. This store however didn't event call or send me an email. I don't drive and getting to Beaverton from Portland can be a expensive. I needed a COVID vaccine and flu shot because I was heading to Mexico and wanted to be immunized. When I got to the pharmacy I went to the area where the shots were going to be given only to realize that the pharmacy was closed. I asked to speak with the store manager to see if he would be able to do anything to ameliorate the situation. Apparently he was on his break and the employee who was assisting me told me to try the other Walgreens in the area. I explained to the employee that this was the second cancelation that I had and that Walgreens website only showed this location as the only one in the area that had openings for vaccines. The employee simply told me there wasn't anything they could do. I left furious having to spend another 40 dollars on Uber to get back to Portland. I decided to call the store to talk to the manager after returning home, the manager was rude didn't even let me finish my sentence before going into a dialog tree about how it wasn't his responsibility as the store manager to cancel pharmacy appointments. Really, you see people on the pharmacy schedule and don't bother to call them to cancel. Very unprofessional. I had to report the manager and the store to the corporate office. Only after this did the manager have the decency to call me back and leave an apologetic message, probably to cover his tracks. After this awful experience I cannot recommend this store or ny...

Sudafed PE does NOT work! I just learned the FDA recently declared it ineffective, and that many doctors and pharmacists have doubted phenylephrine's effectiveness as well. For effective anti-congestants it's hidden behind the counter at the pharmacy. I actually spoke to one of the women who works at the pharmacy and she said nothing about that. Like okay, I get that you're hired by Walgreens and don't want to inform customers that they're about to waste their money for a drug that does nothing, but AT LEAST say that you have pseudoephrine behind the counter and offer it to me. But I guess you don't care about patients. If so, then work in another field. I’m just a customer, I assumed that I was getting the real Sudafed that actually works and had no idea that I was going to waste my hard earned money on a useless version. Second, shame on the Walgreens corporation for continuing to sell an OTC medication that has been declared by experts...